Inside Sales Representative

ABOUT US

Interprint, Inc. is a designer and printer of decor paper used as the design layer in laminate surfaces such as countertops, flooring, furniture, store fixtures and a host of other applications. We are a worldwide leader in décor printing because we have an edge; we hire amazing people who help us improve every day. We hire people who understand that personal accountability is the hallmark of any great career. We say yes to new opportunities because we know our employees will say yes to new challenges! If you are ready to make a difference working for an employer that is growing and improving, now is the time to apply!

BENEFITS

Interprint offers a competitive benefits package which includes medical and dental insurance, free short-term disability, long term disability, basic life insurance and an employee assistance program. We provide an employer match on our 401(k) plan. Flex spending and additional life insurance are optional benefits. We provide 10 paid holidays per year in addition to paid time off. Onboarding program is provided to all new hires to support a successful transition into the Interprint workforce. Training and development opportunities are available.

HOURS

Monday – Friday 8:00am – 5:00pm with 1 hour lunch break.

JOB TASKS

SERVICES EXISTING ACCOUNTS by communicating with customers daily in a prompt and courteous manner; building and maintaining strong, lasting customer relationships by collaborating to understand their needs and address concerns; processing orders; updating Order Status Reports; making periodic customer visits with the Account Managers; participating in customer meetings.

SUPPORTS OPERATIONS by advising Scheduling of customers' requests; coordinating rewinding with Finishing Supervisor; verifying accuracy of finished goods and work-in-process inventories.

EXPEDITES CLEARANCE AND SHIPMENTS by coordinating shipments with the Shipping Department, communicating with customs brokers.

RESOLVES CUSTOMER COMPLAINTS by investigating problems; developing solutions; preparing reports; making recommendations to management.

COMPLETES AND MAINTAINS RECORDS by inputting data, filing documents.

MAINTAINS CUSTOMER ACCOUNTS by gathering data required from new customers, inputting data and forwarding data to appropriate departments.

MAINTAINS TECHNICAL KNOWLEDGE by participating in training and continued education when appropriate.

CONTRIBUTES TO TEAM EFFORT by backing up other inside sales/sales personnel; collaborating with other departments regarding customer requirements/concerns to ensure customer satisfaction; performing general housekeeping duties; accomplishing related results as needed.

KEY SKILLS; ABILITIES; EDUCATION:

• Associates degree preferred.
• 1 year customer service preferred.
• Attention to detail required.
• Sense of urgency.
• Intermediate knowledge of Microsoft Office: Excel; Word; Outlook.
• SAP preferred.
• Intermediate math skills preferred.

PM22

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