Collections Specialist

The Collections Specialist position ensures the timely collection of non-monetary payments on each of our accounts while maintaining the highest accuracy and integrity.

Collections Specialist Summary:

The collection specialist is responsible for following up with designated account holders regarding aged invoices and outstanding points statements. This entails a combination of emailing and phone calls to the hotel properties when payments are not received promptly. They work in conjunction with the Accounting Department Manager and the Accounts Payable Manager whenever every effort has been exhausted and the problem has to be escalated to the corporate hotel brand representative. Collections Specialists primarily focus on non-monetary collections efforts, but may at times be asked to assist with financial collections activity alongside the Accounts Receivable Specialists.

General Duties/Responsibilities:

• Track the status of each assigned account through the utilization and cross-referencing of internal systems.
• Review hotel contracts to verify financial agreements' terms and conditions.
• Contact hotel representatives to obtain, verify, and update account information when necessary.
• Contact hotel representatives to gather payment status updates and collect outstanding payments.
• Enter key data of financial transactions daily into databases and spreadsheets.
• Reconcile customer accounts in a timely manner.
• Provide accounting assistance and training support to other department team members.
• Maintain correspondence records, either via phone or email outreach.
• Function in accordance with established standards, procedures, and applicable laws.
• Perform all daily duties as assigned by Supervisor(s).

Required Skills/Abilities:

• Basic understanding of clerical and administrative procedures.
• Excellent written and verbal communication skills.
• Excellent attention to detail.
• Excellent organizational and time management skills.
• Ability to solve problems as they arise and maintain confidentiality.
• Proficient in Microsoft Office Suite or similar software, such as QuickBooks – Desktop.
• Familiarity with basic bookkeeping procedures and financial transaction requirements.

Education and Experience:

• High school diploma or equivalent required.
• Associate’s degree or higher preferred.
• 1-2 years of prior experience preferred.
• Preferred industry experience includes, but is not limited to, accounting clerk, collections specialist, debt collector, bookkeeper, accounting assistant, accounting intern, etc.
• Preferred educational background includes, but is not limited to, business administration, finance, accounting, mathematics, and/or hospitality.

About Traveling Teams Inc:Over 20 years ago, Traveling Teams Inc. was founded on the simple concept of service. We decided from the beginning that we would only serve youth sports and, now, we are the leading youth sports housing provider in over 600 markets throughout North America and some parts of Canada. We have forged lasting relationships with all major national hotel brands, CVBs, event holders, and sports commissions. Through these relationships, we have proven successful in managing the volume and prestige of any event. As the Company evolves, we will continue to invest in state-of-the-art technology and always keep remarkable service at the forefront of our vision and model.

Related keywords: accounting intern, customer service, collections agent, debt collector, business-to-business collections (B2B), accounting student, college graduate, accounting clerk, call center representative, accounts receivable, entry-level

Related keywords: accounting intern, customer service, collections agent, debt collector, business-to-business collections (B2B), accounting student, college graduate, accounting clerk, call center representative, accounts receivable, entry-level

Monday - Friday, 9:00 a.m. - 6:00 p.m. (mandatory, in-office)
40 hours/week