Pharmacy Program Manager

MAJOR FUNCTION

The Pharmacy Program Manager (PPM) works in collaboration with the Pharmacist in Charge (PIC) and the 340B Manager to develop and manage programs integral to the function of the pharmacy department, which includes both the clinical pharmacy department as well as the prescription pharmacy department. The PPM is heavily involved in the coordination of the Henry J. Austin Pharmacy Departments including management of pharmacy contracts, development of policies and procedures, assurance of 340B compliance, creation and implementation of new pharmacy services, tracking and trending pharmacy performance, and management of pharmacy workforce needs.

ESSENTIAL FUNCTIONS

• Create and manage clinical pharmacy programs in collaboration with the pharmacy department and senior leadership, including:
  • Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility
  • Developing a detailed project plan to track progress.
  • Measuring project performance using appropriate systems, tools, and techniques
  • Creating and maintaining comprehensive project documentation
  • Establishing and maintaining relationships with third parties/vendors
  • Coordinating internal resources and third parties/vendors for the flawless execution of projects
  • Ensuring resource availability and allocation
  • Using appropriate verification techniques to manage changes in project scope, schedule, and costs
  • Reporting and escalating concerns and challenges to management as needed
  • Performing risk management to minimize project risks
  • Ensuring that all projects are delivered on time, within scope, and within budget
• Ensure 340B compliance throughout the Henry J Austin Pharmacy Department/s and the entire organization in collaboration with the 340B Manager.
• Critically evaluate staffing and other resource needs for the department, develop proposals for obtaining those resources, and present proposals to supervisors and stakeholders.
• Assist senior leadership with recruitment and retention of new staff, including creating job descriptions, position requisitions, performance expectations, and comprehensive orientation materials, recruiting and interviewing candidates, and developing plans for retention.
• Communicate and engage with pharmaceutical manufacturers and distribution resources as key business partners involving existing agreements. Investigate business development opportunities and communicate regarding expectations and as to operational and service performance.
• Host pharmaceutical partner audits and manage process of on-site or virtual audits including but not limited to planning and preparation of documents, notification to appropriate team members, proper follow-up documentation required for partner and management of appropriate resolutions, documentation, training and implementation of action items from results.
• In collaboration with the PIC, review and negotiate new pharmacy contracts, such as insurance provider contracts and distributor contracts. Maintain all pharmacy contracts as per the policies and procedures established by Henry J. Austin Health Center.
• Evaluate all current and future contract pharmacy opportunities, including contract language, fee structure, data setup, and internal and independent external auditing.
• Ensure that policies and procedures are developed and implemented according to organizational, regional, national, state, and federal requirements and guidelines and are approved by the institution’s legal department.
• Contribute processes and materials to promote programs or support the goals of the department and institution.
• Identify opportunities to expand and optimize the current pharmacy program.
• Develop plans for implementation of new pharmacy services.
• Track and report pharmacy department revenue and productivity generated through clinical pharmacy efforts at HJAHC, including pharmacy encounters and pharmacy prescription transactions through the Henry J. Austin Pharmacy Department.
• Develop training and competency materials; and provide ongoing training, education, and communication required to all staff and leaders to ensure pharmacy and 340B compliance.

• Support 340B Manager and Report to PIC, Director of Pharmacy, Chief Medical Officer, and Chief Executive Officer

Requirements

EDUCATION & EXPERIENCE:

• Bachelor’s degree preferred.
• Two to three years of coordination experience; healthcare leadership is preferred.
• Working knowledge of retail pharmacy is considered an asset.
• Prior experience working in a low-income, urban setting with a racially and culturally diverse population preferred.
• Project management certification is a plus
• Capacity to manage high-stress situations
• Ability to multi-task and manage various project elements simultaneously
• Big-picture thinking and vision
• Conflict resolution skills

KNOWLEDGE, SKILLS, ABILITIES AND OTHER (KSAO’s)

• High energy and enthusiasm, positive, “can-do” attitude with a high degree of initiative
• Must be able to work in a team environment and collaborative environment
• High attention to detail
• Passion and commitment to community health
• Strong passion for working in an urban environment with patients with complex drug regimens

• Strong verbal communication skills and demonstrated ability to write clearly and persuasively.

• Demonstrated ability to use Microsoft Office applications, including Microsoft Word, Outlook,

Excel and PowerPoint

PHYSICAL & WORK REQUIREMENTS

• Work environment—the work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job.
• Physical demands—the physical demands of the job, including bending, sitting, lifting, and driving.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This position requires manual dexterity sufficient to operate phones, computers, and other office equipment. The position requires the physical ability to kneel, bend, and perform light lifting. This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus. Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards, and/or hazardous materials.