Front Desk Administrator for Military & Family Readiness Center

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Overview

AIMS Locum Tenens is currently seeking a dedicated Front Desk Administrator to provide comprehensive administrative support at the Military & Family Readiness Center (M&FRC) located at Altus Air Force Base, OK. This pivotal role involves managing the front desk operations, offering transactional service to customers, and assisting the M&FRC staff in delivering a range of services to military personnel and their families.

Responsibilities

• Serve as the first point of contact for the M&FRC, handling phone inquiries, taking messages, and assisting with faxing and email communication.
• Greet customers, log their visit into AFFIRST, and ensure they receive the necessary initial assessments like the Statement of Understanding (SOU) or Personal Readiness Inventory (PRI).
• Conduct general administrative tasks such as printing, copying, collating, and mailing, ensuring high-quality customer service.
• Assist in providing a full range of services including transition assistance, employment help, relocation support, financial guidance, and more.
• Manage resources in the front office, ensuring availability of up-to-date materials and the maintenance of office equipment.
• Utilize Microsoft Office and Canva to create marketing materials and manage workshop and classroom usage calendars.
• Receive specialized training in AFFIRST Data Management and provide administrative support to the Transition Assistance Program (TAP).
• Maintain the professional appearance of common areas and perform general housekeeping duties.
• Attend and record weekly staff meetings, providing notes to the Chief of M&FRC.

Work Hours & Conditions

• 40-hour workweek, typically Monday to Friday from 0730-1630, with a one-hour lunch break between 1100-1300. Adjustments to schedule may be required as per M&FRC directives.
• Work is performed within the M&FRC facilities, with adherence to safety and security protocols.
• Absences must be communicated in advance, with suitable coverage arranged for extended absences.

Qualifications

• Excellent communication and interpersonal skills, with a professional demeanor suitable for a military environment.
• Proficiency in Microsoft Office and familiarity with Canva or similar tools for creating marketing materials.
• A minimum of 6 college credits in social work/social services or a year of experience in a similar role is highly desirable.
• Basic understanding of military protocol and the ability to work effectively with a diverse population.
• Must be able to pass a favorable SF 85P investigation for Public Trust Positions.

Security & Compliance

• Adherence to all base security requirements, including obtaining necessary passes and identification for base access.
• Compliance with the Privacy Act and CUI guidelines, ensuring the protection of sensitive information.
• No possession of weapons, firearms, or ammunition on base premises.

Compensation & Benefits

• Competitive salary commensurate with experience and qualifications.
• Comprehensive benefits package, including health, dental, and vision insurance, 401(k), paid time off, and more.

AIMS Locum Tenens is an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified candidates are encouraged to apply for this unique opportunity to support the military community at Altus AFB.