Branch Manager - North Franklin, CT

EARLY MORNING START, ON-CALL DURING ALL SNOW EVENTS

NELTS of CT, LLC is a leading provider of landscaping, lot sweeping, and snow removal that is a family owned and operated company.

The Branch Manager is responsible for overall management, growth, and profitability of the operations in the region. This is a demanding role, requiring an extensive background in all aspects of operations. The ideal candidate will have at least five (5) years of management experience leading a diverse team. They must be process oriented, analytical, highly organized, and possess a growth mindset. Information must be communicated professionally, and with a sense of urgency to the regional team and company leadership.

In addition, the Branch Manager ensures all vehicles and equipment are properly maintained by reviewing the maintenance logs with the fleet manager.

Requirements:

• Performance driven professional based on data and KPIs (key performance indicators).
• Inspirational leader with an ability to develop and lead talent to meet and exceed established goals that drive performance.
• Well versed in finance with full P&L accountability and able to drive YOY performance improvements.
• Work closely with the human resource team to achieve objectives for assigned region by recruiting, interviewing, selecting, orienting, training, assigning, scheduling, and managing performance of employees to ensure proper coverage and service of assigned region.
• Communicate response plans to clients.
• Responsible for completion of pre/post-season (snow/landscape) damage analysis at all assigned locations.
• Facilitate training for direct reports and field staff.
• Develop and maintain positive relationships with current and prospective customers to support and achieve goals for new business development, customer satisfaction, and retention.
• Develops and maintains positive and interactive partnerships with service partners, vendors, and team members.
• Foster creative problem solving and win-win solutions.
• Provide 24 x 7 monitoring and emergency dispatch as required by weather conditions.
• Identify and pursue best practices that align to strategic goals.
• Ensures service levels are being met.
• Manage crews to complete all post-season (snow/landscape) repairs in a timely and constructive manner.
• Establishes, implements, and communicates the strategic direction of the organization’s operations division.
• Collaborates with senior operational leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.
• Collaborates with other divisions and departments to carry out the organization’s goals and objectives.
• Plans, develops, directs, and monitors all operational and fiscal activities for the operations to ensure quality and consistency with company standards
• Provides guidance to region operations management in the identification and resolution of complex issues which may be sensitive in nature.
• Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
• Establishes, communicates, and implements operations-related policies, practices, and standards to ensure effective and consistent support and execution.
• Reviews and approves cost-control reports, cost estimates, and staffing requirements for projects.
• Works with senior leadership to establish and administer the department’s budget.
• Presents periodic performance reports and metrics to senior operational leadership.
• Maintains knowledge of emerging technologies and trends in operational performance.
• Identifies training needs and ensures proper training is developed and provided.
• Fleet maintenance/management responsibility and ensure assigned daily and nightly routes are serviced per customer SLA compliance.
• All other duties assigned by the CEO and Executive Team.

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10-12 hour shift
• Holidays
• On call
• Weekend availability

Required Skills:

• Bachelor's degree in business or related field and five (5) years experience leading all aspects of operations or 7-10 years operations experience in lieu of degree.
• Intermediate knowledge with direct use of Microsoft Excel and PowerPoint.
• Intermediate knowledge of Profit & Loss reporting.
• Intermediate knowledge with direct use of electronic time and attendance tracking.
• Valid driver's license.

With additional Soft Skills required:

• Excellent organizational and problem-solving skills.
• Constructive Engagement: Express his or her ideas and disagreements, constructively resolves conflict, and encourages others to do the same.
• Customer Orientation: Exceeds the expectations and needs of internal and external customers.
• Talent: Maximizes potential, improves overall performance, and retains high performing individuals.
• Influence proactively in a positive manner.