APAR - Accounts Receivable Specialist

Title Accounting Specialist Payment Applications (AR Specialist - Cash Apps)

Reports To Payment Applications Supervisor

Summary Payment Application Specialist is providing customer service to internal and external customers by resolving unapplied payments through direct outreach to the customers to obtain remittances, or directly responding to inquiries from the customers and internal departments.
Responsibilities
Remittance Recovery functions, contact customers to obtain remittances for unapplied payments on account (phone calls, emails, letters, etc.)
Research and perform account maintenance for internal and external inquiries related to payment applications (including reversal of payments, posting payments, and write-offs)
Level 2 support for assigned data entry specialist
Build and maintain productive relationships with key external and internal customers (customer centric approach)
Responsible for managing and delivering results for assigned cluster of locations
Additional tasks as determined
Experience
Proven good performer in Accounts Receivable or other Customer Service Roles
Strong analytical and data analysis
Excellent communication and relationship building skills
Customer service focused (phone skills a must)
Strong working knowledge of Excel
Conflict management skills
Ability to manage multiple tasks concurrently
Strong organizational and follow up skills
Results driven
PeopleSoft experience preferred
Excellent organizational skills and attention to detail
Education
Bachelor s degree preferred
Physical Requirements
Sit, Stand, Walk and Stoop for a prolonged period
Talk, Hear, and use hands to finger and handle controls and office equipment
Frequently required to reach with hands and arms