Customer Care Representative - Night Shift

Company Description

Founded in Europe in 2004, Tipico is now a licensed U.S. Sportsbook operating in New Jersey, Iowa, Ohio, and Colorado. Renowned in Germany and globally, Tipico offers online betting across 30 sports. Guided by values such as innovation and inclusion, Tipico focuses on creating top-notch mobile sports betting and casino products. Recently recognized as the No. 1 rated casino app in the U.S., Tipico is dedicated to enhancing gaming excitement for millions daily. Join us in redefining excellence in online entertainment!

Please note: this role is located in our Hoboken, NJ office; we work off a hybrid model and come into the office 2 days per week. 

Job Description

As part of our team, you will guide our players by using your expertise of the Tipico platform and policies. As a CS Rep your goal is to advocate for the needs of the customer to help us ensure a great experience and maintain customer satisfaction.  Key tasks and duties include:

• Answering customer enquiries via Phone, chat or email based on schedule. 
• Understanding policies and timelines around customer deposits and withdrawal to provide players guidance when needed.  
• Understanding policies and timelines around KYC to provide players guidance when needed. 
• Understanding the Tipico Sportsbook and Casino application to be able to guide players on how to complete certain tasks. 
• Building rapport with our players and providing them with a friendly and welcoming experience. 

Qualifications

• A bachelor's degree or a related field from four-year college or university (preferred but not required) 
• 1-2 years of previous customer services experience in the gaming industry preferred but not required.  
• Excellent Verbal and written Communication skills 
• Strong attention to detail 
• Patience 
• Strong time management 
• Ability to multitask  
• Adaptability and flexibility  
• Strong sense of humor and positive attitude.   
• Fluent in English, Oral and written – essential
• Experience working with Salesforce (preferred but not required) 
• Experience working with Talkdesk (preferred but not required)
• Exemplifies our values  
• Proactive, agile, innovative and solution orientated work approach  
• Thrives working in a fast-paced and challenging environment 
• Open mind to taking on new tasks and projects 
• Strong empathetic skills  
• Customer first mentality  

Additional Information

What's in it for you:

• Work in a new and thriving industry with high growth potential. 
• Competitive salary and performance bonus.
• Medical, Dental, and Vision Insurance.
• 401k employer matching.
• Unlimited PTO with 15 paid holidays.
• 100% paid parental leave.
• Professional training and development opportunities.
• Gym reimbursement.
• Free workout classes at Prime Cycle in Hoboken, NJ.
• 1-year free Apple Fitness+ subscription.
• Work in an environment with a start-up feeling, backed-up by a leading European sports betting house. We are a high-volume business and are taking off in the US!