Front Office Coordinator

Texas Inter-Faith Housing is a non-profit organization affiliated with The Inter-Faith Group (IFG), which is an alliance of seven independently operated non-profits that share a collective mission to create quality affordable housing and support services to families. Our team members are expected to embrace, exemplify and uphold our core values of Stewardship, Hard-working, Well-respected, Innovation, and Neighborly cooperation (SHWIN), in order to foster positive relationships both within the organization and with external stakeholders.

This position will be the face of our corporate front office and will need a friendly, positive energy and easy-going personality while also being very perceptive and disciplined. This role will need to have a compassionate-oriented approach when dealing with complaints and provide accurate information to both internal and external customers. Must also be able to provide backup administrative support to both Human Resources and Management.

Job type: Full-time

Salary: $15 -17hr.

Responsibilities include but are not limited to:

• Provide exceptional customer service in person and on the phone to families, staff, vendors and the community: greet guests with positive energy, observing front door/guest protocols, HIPAA privacy and security procedures, etc.
• Handle a low volume of incoming phone calls, emails and messages from our mainline and inbox.
• Answer questions and address customer complaints in a professional manner.
• Maintain kitchen/breakroom areas – load and unload dishwasher, clean refrigerator and coffee machine weekly, order/restock water and snacks as needed.
• Oversee and coordinate all on-site corporate events and meetings – includes making event flyers, announcements, calendar invites, scheduling meeting space, conference room calendars, ordering catering, meeting/event supplies, decorating offices and event spaces for birthdays, celebrations, other corporate events, traveling to pick up items and handling cleanup.
• Assist with coordination of occasional off-site corporate events and travel arrangements.
• Create and maintain the Front Office Manual, updating all forms and creating or updating procedures.
• Ensure all common areas are neat and prepared for incoming visitors – cleaned and stocked with supplies.
• Pickup, sort and deliver mail daily; receive products, letters and packages from couriers and vendors to be distributed.
• Assist with filing, copying, scanning, faxing, and mailing/shipping needs.
• Monitor office supplies – label, organize, and order to restock regularly. Monitor the operation of various office equipment, coordinate maintenance and repair