Customer Service Representative - State Farm Agent Team Member

Benefits:

• Bonus based on performance
• Company parties
• Flexible schedule
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:
As a Team Member with Mark Reges Jr State Farm, you will have the opportunity to work in an exciting and fast paced environment. You will generate the kind of exceptional client experiences that reinforce the importance of having a relationship with an insurance professional. Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, anticipating the needs and providing product solutions to the community members you support.

THIS POSITION IS NOT FULLY REMOTE: Employees have the capability of working remotely on a limited as need and temporary basis. Employees will be expected to report to the office each working day unless temporary remote work is permitted by the Agent.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

In office requirement: Candidate must be able to commute to the office in Butler, PA during the work week. Remote work opportunity is available on an as needed and temporary basis.

BENEFITS:

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within the office
• Valuable career-building experience
• Opportunities for remote flexibility
• Office promotions including monetary prizes, time off, trips, event tickets, office parties and more

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options and provide product solutions.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Develop goals and meet agency product and service expectations
• Have or obtain Property & Casualty and Life/Accident/Health insurance licenses

Flexible work from home options available.