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Residential Services Coordinator
•13 days ago
| Verified Pay | $19-$21 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Anchorage, Alaska |
Compare Pay
Verified Pay This job pays below average compared to similar jobs in your area.
$20.00
$22.89
$26.92
About this job
Job Description
Job Description
#ANCH123
Residential Service Coordinator
Reports to: Distribution Manager
Full-Time Hours 8am-5pm, Monday- Friday
Pay starting at $19-$21/HR depending on experience.
Benefits package offered.
In this role the Service Coordinator performs a variety of property management and administrative functions and is often the first point of contact to potential tenants, resident tenants, vendors, and the Military. Ideal candidates will possess a pleasant demeanor, strong people skills and the ability to work well with people from diverse social and economic backgrounds.
This position is responsible for various duties relating to maintaining accurate and current tenant accounts, including data entry, generating work orders, and timely communication with appropriate individuals or entities regarding appointment schedules, applicable charges, notices, the status of work order completion, and related information.
Potential candidates must be proficient and comfortable with all aspects of the home maintenance process and have the ability to work efficiently in a high call volume office environment.
Job Duties Include:
- Provide meaningful and relevant information to tenants by phone or email; verbally direct customers through self-help techniques, maintenance processes, and scheduling follow up support in the home, when appropriate.
- Responsible for vendor and tenant follow-up, call-backs, resolving and rescheduling pending work orders, when appropriate.
- Maintaining accurate tenant accounts and unit files, to include heavy amounts of data entry in computers to include but not limited to entering and updating tenant information, unit information, schedule, and input work orders, completing end of day work orders, work order summary lists, and reports as appropriate.
- Maintaining statistical data as needed, reviewing work orders for accuracy, preparing and inputting tenant/vendor/employee feedback and information to ensure timely work order completion and calculation.
- Complete all company forms governing and documenting work order scheduling, completion, and follow up, as appropriate.
- General customer service duties include but are not limited to answering telephones, assisting with maintenance processes and maintenance work order scheduling, answering questions, and assisting tenants and vendors.
- Delivering notices, researching specific problems, and reviewing tenant accounts for errors or omissions.
- Perform other related duties as assigned by the direct supervisor and/or Management.
Minimum Requirements:
- High School diploma or equivalent
- Valid Alaska Driver’s License & the ability to be insured by company’s auto insurance.
- 1 year of General Office or Customer Service experience.
- Must possess excellent computer software skills, including Windows, Excel, Word, Outlook and web-based programs.
- Experience in residential rental office highly desirable.
- Background will be viewed.
Applicants never pay fees when applying with or working for TDL Staffing
Begin your application online Apply Now
Call our office for further information or with questions at 907-433-0890
EOE
Begin your application online Apply Now
Call our office for further information or with questions at 907-433-0890
EOE
#ANCH123
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