Community Expert

MDI Management is currently seeking candidates for the following position:

Position Title: Community Expert

Location: Salem

Position Summary: As a Community Expert, you'll be an integral part of our multifamily community, specializing in leasing activities and resident relations. Your role will encompass a wide range of responsibilities aimed at facilitating a seamless leasing process and enhancing resident satisfaction. A minimum of 6 months Apartment Leasing Experience or 1 year direct customer service is required. Weekends are required, this is a full time 40 hours per week position.

Responsibilities:

Leasing Agent Duties:

• Greet and qualify prospects, recording all interactions accurately.
• Conduct community and apartment tours, effectively communicating features and benefits to closing leases.
• Assist prospects with applications and deposits while adhering to company procedures and Fair Housing requirements.
• Update vacancy sheet, process applications for approval, and follow up with applicants as necessary.
• Secure new resident signatures on paperwork and conduct move-in orientations.
• Assist with lease renewals, advertising, and monitoring market competition.

Administrative Tasks:

• Handle rental payments and lease-related paperwork accurately and promptly.
• Maintain resident files and record daily inspections.
• Distribute notices and maintain commission records.
• Assist management with various tasks and ensure policy implementation.

Resident Retention:

• Address resident inquiries and concerns promptly and professionally.
• Coordinate maintenance service requests and ensure timely resolution.
• Maintain open communication with management, leasing agents, and maintenance staff.
• Contribute to community cleanliness and participate in resident events.

Essential Job Functions:

• Be available for emergencies and provide support as needed.
• Demonstrate strong communication skills and professionalism at all times.
• Operate office equipment and software effectively.
• Participate in training and comply with laws and regulations.
• Maintain a positive attitude and demeanor.

Safety Responsibilities:

• Ensure compliance with safety rules and report unsafe conditions promptly.

Additional Requirements:

• Attendance is crucial, and compliance with company policies is mandatory.

Daily, Weekly, and Monthly Tasks:

• Update vacancy sheet, post to Craigslist, and manage rent collection.
• Conduct vacancy walks, handle lease renewals, and ensure clubhouse cleanliness.
• Distribute newsletters and manage lease renewal worksheets.

Benefits:

• Holiday Pay
• Vacation Leave Pay (as accumulated)
• Sick Leave Pay (as accumulated)
• Birthday and Anniversary Paid Time Off
• Employee Medical and Dental Insurance
• Supplemental Insurance
• Simple IRA
• Access to Property Amenities

MDI Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.