Dir, Digital Platforms Agency

Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist.  We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

BE PART OF THE CONNECTION

As a Director, Digital Platforms Agency this leader is responsible for the strategic direction and management of an autonomous team that consistently produces quality, reduces complexity, and delivers faster time-to-market through collaboration. Develop a high performing organization by creating and fostering an iterative and continuously improving environment. Ensure a high degree of cross functional communication and participation in line with product planning, deployment, and support.

 

WHAT OUR DIRECTOR, DIGITAL PLATFORMS AGENCY ENJOY MOST

• Actively and consistently support all efforts to simplify and enhance the customer experience.

   

• Lead an innovative and collaborative team to produce exceptional digital products that enhance the customer experience.

   

• Establish and measure performance targets for management of team.

   

• Develop an effective leadership team and assist them with developing their direct reports to drive a high performance culture.

   

• Mentor and guide team members to help gain confidence and experience with communication, leadership and collaboration skills, enabling growth and advancement in their careers.

   

• Lead development of new products, technologies, and initiatives.

   

• Review selections on bids for contracted projects, and provide recommendations as necessary.

   

• Oversee capital budget process and execute approved budget plan.

   

• Lead and participate in succession planning.

   

• Responsible for the quality and performance of all software solutions created.

   

• Develop an organization that supports outcome delivery, resolving technical debt, responding to production issues, improving quality, and investing in speed and team autonomy.

   

• Align team to departmental defaults such as instrumentation, universal design, brand and experience consistency as well as advocate for deviations from defaults where beneficial to the team.

   

• Build, maintain, and iteratively improve the cross-functional and lean team with a diverse set of roles that is designed to efficiently deliver outcomes.

   

• Develop processes for cross-functional skills development within team.

   

• Uphold team operating rhythm to enable data-driven iterative improvement. Ensure that the team is changing and iterating as a cohesive, inclusive unit.

   

• Develop and operationalize a communication plan that ensures alignment with internal and external teams.

   

• Create routine communications for executive consumption regarding roadmap delivery, platform/feature quality and team performance

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Experience:
  • Technical and/or Product Management Experience - 8+ years
  • Experience Leading Complex Projects - 8+ years
  • Team (Direct Staff) Leadership - 5+ years
  • Budget Management - 2+ years
• Education: Bachelor's degree or equivalent experience 
• Skills:
  • Advanced cognitive and communications skills
  • Advanced analytical skills
  • Effective problem resolution techniques, ability to find solutions
  • Advanced business acumen and sense of urgency to achieve business results
  • Advanced customer focus, good communication skills and capable of balancing strategic initiatives with immediate business needs
  • Effective problem resolution techniques, ability to find solutions
  • Expert on product and outcome. Seeks learning opportunities and is not above any of the details
  • Understands where the customer and industry is going and how our products must adapt to meet those needs
• Abilities:
  • Ability to read, write, speak and understand English.
  • Ability to make decisions and solve problems while working under pressure
  • Ability to supervise and motivate others
  • Ability to develop, communicate and implement strategies and tactics
  • Ability to manage and deliver against several initiatives simultaneously
  • Ability to manage and train cross-functional teams
  • Ability to prioritize and organize effectively and independently
  • Ability to analyze and interpret data and synthesize recommendations
  • Ability to think strategically and anticipate future trends, needs and expectations
  • Ability to develop, communicate and implement strategies and tactics
  • Ability to manage and deliver against several initiatives simultaneously
  • Ability to deliver big meaningful changes across the organization through all possible means of persuasion
• Travel Ability: Office Environment with travel as required
• Schedule:
  • Full time
  • This position is eligible to work in a hybrid work model (combination of in-office and remote days
    
    

Preferred Qualifications

• Related industry experience - Cable, Telecommunications, Software/Online Services
• Master's Degree

 

SPECTRUM CONNECTS YOU TO MORE

• Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Total Rewards:

 

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MPD768 2024-29431 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.