Director, Market Leader - Independent Branch Services

Independent Branch Services leads Schwab’s growing network of franchise locations called Independent Branches. We use our strong national brand and partner with local advisor talent to extend Schwab's retail presence into affluent communities that were previously underserved by our branch network. The Independent Branch Market Leader supervises multiple independent branches within their region or segment, partnering with franchisees—called Independent Branch Leaders (IBLs)—to help them successfully develop and grow their franchise businesses and advance Schwab’s reputation and brand awareness in their local communities.

As the Independent Branch Market Leader of developing IBLs, your goal will be help onboard, train, and strategically coach new IBLs in the network. This is a critical responsibility as it will help to shape their view of the business and how they approach their opportunity as a franchisee. By leveraging technology, cohorts, and business partners you will help the franchisees start quickly, overcome challenges, and become self-sufficient. You’ll ensure a strong culture of compliance, risk management and supervision. You’ll collaborate with other branch partners to help your IBLs develop growth strategies, improve practice management processes, and deliver an outstanding client experience. You will support the navigation of the “start-up” phase of a franchisee’s lifecycle which is critical to IBLs establishing a business that delivers the long-term growth and scale required to be successful. You will also play a critical strategic role in the design and implementation of the Franchise Activation program,  which is a new program to create a better and more scalable transition/training experience for all Independent Branch Representatives.

What you’re good at:

• Influence Leadership – Achieve desired outcomes and results by inspiring, encouraging, and persuading through trusted relationships
• Driving Long-term Results – Focused on long-term franchisee/franchisor success and shareholder value; not just beating short-term expectations
• Risk Management – Drive a culture of compliance and instill strong supervision mentality within the region; implement and enforce applicable rules, regulations, policies and procedures; understand business risks and work closely with Supervision and Controls, Compliance and Legal teams to anticipate and address concerns and issues.
• Interpersonal Effectiveness – Innate ability to connect with others in a way that cultivates trust and promotes accountability; understand the strengths and weaknesses of others and anticipate how they will react to a situation
• Growth Mentality – willingness to learn from mistakes, be inquisitive, and be receptive to feedback
• Advocating – Listen carefully to constituents to understand key needs and challenges; share feedback with relevant leadership and assertively pursue improvements on their behalf
• Change Leadership – Ability to thrive in an evolving environment; help others navigate stressful situations and lead the region through the change management process
• Entrepreneurial Orientation- Tendency to seize opportunities and inspire others along the way
• Personal Accountability – Exhibit a high level of ownership and demonstrate a positive, can-do attitude
• Brand Ambassador – Represent the Schwab brand well and be an ambassador in all interactions; lead by example
• Strategic Partnerships – Develop strong relationships with key partners throughout the organization; help them understand unique needs of Independent Branch Leaders; show them they are valued through regular appreciation and recognition.

• 7+ years’ of sales and leadership experience in a financial services capacity
• Prior sales management experience as well as exposure to other branch functions including Operations, Technology, Human Resources, Supervision, Compliance, etc.
• Proven track record of building and developing strong and collaborative teams through engagement
• Ability to inspire shared vision with a strong drive for results
• Ability to build and sustain strong trusted partnerships with employees, peers and colleagues in other work groups
• Sound and decisive operational & supervisory judgment
• Constant drive for innovation and continuous improvement that benefits the client experience
• Ability to set clear expectations and hold teams accountable for significant results, raising the team up to their full potential through coaching and support
• Commitment to holding yourself and others to high degree of integrity
• Skills in providing guidance and leadership to a team of franchisees who are responsible for their employee’s coaching, development, recognition and performance management

Education, Licenses, and Designations

• Bachelor’s degree required
• Active and valid Series 7 required
• Active and valid Series 9/10 required
• Active and valid Series 66 required
• Life & Variable Annuity Insurance License required
• Active and valid Series 24 preferred
• CFP/CFA/CIMA/AAMS/CWS preferred

*Travel will be required, as needed, 40-60%*