Revenue Assurance & Fraud Management Operations Manager

What´s the role? The Manager Revenue Assurance & Fraud Management (RAFM) Operations, is responsible for the successful definition, operations, monitoring and reporting of relevant revenue and cost risk controls, relevant compliance controls, and fraud prevention controls across all lines of business, products, and customer segments. The role will work closely with the wider LLA RAFM organization, as well as global, regional, and local organizations in Finance, Legal, Commercial, and T&I. This role will make a key impact to the organization’s result by identifying revenue leakage and cost risks and by providing systematic mechanisms to minimize and prevent risk exposure and recover revenue where possible. To be successful, the Manager RAFM Operations will need to work cross functionally to strategically prioritize efforts and consequently design and implement controls, in many cases also to meet different compliance requirements. A key requirement for this role is to be able to methodically develop and apply processes to describe, monitor, track to resolution, visualize and report on controls findings and related mitigation efforts to various management levels in the organization. The Manager RAFM Operations will provide thoughtful leadership and guidance to the RAFM team and be a role model in living the Liberty Latin America company principles. Additionally, the role will also require management of third-party service suppliers in the RAFM area. How can you add value? Defining and managing structures

that will efficiently drive Revenue Assurance and Fraud Management (RAFM) planning and execution efforts across Commercial, Customer Experience, Finance, Legal, IT and Network Technology functions, including Interconnect and Roaming business. Partner with business stakeholder teams

to understand needs and collect requirements. Management of the RAFM Operations team

, including the selection, training, coaching, guidance, professional development, and evaluation of the team members. Gathering and analyzing product definitions and revenue related transactions

across end-to-end Order to Cash Process (Credit Policies, Order Entry and Service Delivery, Billing, Adjustments, Payments, Adjustments, Collections, and G/L posting), including ERP / BSS / OSS / BI platforms, Service enablement platforms and Network elements. Manage and drive initiatives to improve the

revenue assurance and fraud control operations

across the business thus reducing revenue and cost risk. Identify and quantify revenue and cost risk by business / revenue unit and product segment / area or revenue stream and design systematic control mechanisms to minimize and prevent the risk exposure. Identify and quantify revenue leakage and define new controls to monitor and perform collections actions for recoverable revenue. Define KPI’s to measure performance; gather information to quantify Revenue Loss and Revenue Loss Avoidance, Actual Cost and Cost Avoidance, Recovery Potential, Billed Recovery, Collected Recovery, and Network Resource Cost Avoidance Identify risk related gaps in systems, processes and people structures and work with the business to agree actions to close. Investigate inconsistencies in data from CRM, Billing, Network, and other systems. Gather and consolidate various types of data, and analyze based on set criteria. Raise inconsistencies to responsible functional area(s) for resolution and follow up. Investigate and document root causes. Prepare and track action plans to resolve root cause issues for revenue leakage, and for revenue recovery efforts. Perform handover of controls design to RAFM Development function for implementation. Work actively with RAFM Development and Strategy function and the business to address effectiveness of existing controls, identify gaps and resolution mechanisms for related controls alarm. Work actively with Finance / SOX team to ensure correct priorities are set based on compliance requirements. Coordinate approach with internal and external stakeholders to provide a comprehensive view of assurance over revenue and costs to revenue. Ensure clarity and visibility of accountability across the end-to-end revenue process. Drive further automation and the continuous improvement of existing revenue assurance performance reporting processes, systems, and key controls. Partner with IT and BI, identify further changes and evolution required to system tools, reporting and methodology to support further standardization and optimization in the revenue and cost to revenue processes. Actively look at products and processes to find gaps that can be exploited in a fraudulent manner. Keep up to date with new kinds of fraud, internal as well as external. Be innovative; identify need for change to meet evolving business needs. Forward looking to incoming changes and proactively assess the level of revenue risk exposure arising. Liaise with change management teams to coordinate, schedule, and implement agreed changes, and monitor implementation and track benefit delivery. Prepare management reports

based on findings, controls effectiveness, actions, and results. Responsible for acquiring and managing consultancy / professional services team(s) as needed. Monitor and stay abreast of technological, legal, and operational changes that affect the activities and work processes of the RAFM function; make recommendations for and develop and carry out improvements to the function to meet changing requirements. What do you need?

Preferred education/ qualifications:

Bachelor’s degree in a quantitative field (Finance, Accounting, Statistics). MBA, CFA, or CPA is preferred. Knowledge & Experience: 5+ years of work experience with risk management Knowledge of laws, regulations and rules concerning telecommunication industry. 5+ years of professional experience in roles like Controller, Management Accounting, Financial Planning or Financial Accounting, preferably with focus on Revenue Assurance strategies and practices. 5+ years of experience in Telecommunications, Media & Entertainment, or Technology industries, or in Management Consulting 5+ years of experience in managing projects, project team members and direct reports. Proficient in English and Spanish Skills & Abilities:

Very strong knowledge of Telecom services systems; CRM, Billing and Provisioning systems; network nodes and xDRs. Strong experience and knowledge of the Finance domain, especially in disciplines such as Revenue Assurance, Accounts Receivable, Billing, Credit & Collections, Procurement, Financial Planning, project or budget control and Business Intelligence. Very strong and proven leadership skills being able to manage staff based on each individual’s willingness and ability; applying thoughtful leadership by a combination of direct instructions, coaching and guidance to ensure high performing teams that can meet set objectives. Natural ability as a leader to adopt and role model the company’s principles, thus creating a diverse, inclusive, equal, healthy, and positive working environment built on trust, empowerment, and collaboration. Absolute requirement to manage and deliver results with little to no oversight. Exceptional analytical skills for large data volumes Knowledge from working with Finance in a Central Operations environment. Knowledge from inter-operator agreements and settlements desirable. Strategic planning and thinking essential. Proficient skills in communicating with all levels of the organization. Strong communication skills: ability to identify and communicate relevant information and interface with multiple groups, including senior management. Perceived as approachable and helpful. Ability to make balanced decisions in terms of risk, cost, benefit with a pragmatic approach. Results driven personality with desire to create efficiencies with a continuous improvement mindset. Ability to drive stakeholder engagement and buy-in across geographically disparate organizations. Ability to break down problems into meaningful parts and come to rational and well-thought-out conclusions. Attention to detail, completeness and accuracy. Willingness to adapt quickly to changes in direction. Internal motivation to seek out answers, generate ideas, and develop new skills. Ability to travel 5-25% of work time as required. Ability to work in an open office environment, based on company office policies. Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault, or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Assessment, background check and drug test will be required to be a successful candidate. If you believe you have been discriminated against

you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.

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