Service Advisor

Chevrolet of Milford, part of Tantillo Auto Group, a Long Island based family owned Dealer Group, has an immediate opening for an experienced Service Advisor for our Milford CT Chevrolet store.

*Bilingual Spanish/English a must*

We are looking for a motivated individual whom wants to grow with us. 

We pride ourselves in delivering a truly outstanding experience to our customers at all levels and across all departments.

Our employees work hard to ensure our customers are dealt with honestly, in a straightforward manner, professionally, and courteously. We know how to value our human capital and give every employee the opportunity to grow.

We also offer a $3000.00 sign on bonus for qualified GM certified Technician. Join our team and see the difference. 

Benefits offered

• Excellent pay plan
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid time off
• Employee discounts

Responsibilities

• Oversee service repair orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Must be organized, thorough with all process and handling Ro from opening to closing. 
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations
• Must have an understanding of warranty process, closing repair orders correctly 
• Keeping customer updated with the repairs. Processing customer request accordingly.
• Keeping Service Manager up to date with any customer issues or concerns.
• Keeping CSI to customer satisfaction. 
• Must be able to work Saturday's. (5 day work week)

Qualifications

• Organized and friendly personality
• Fantastic communication skills with our customers
• Professional, well-groomed personal appearance
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license
• GM experience a plus 
• Reynolds experience is a must