Front Line Team Member

TITLE: Front Line Team Members

DATE REVISED: February 2024

SUPERVISOR: Team Leader / Assistant Manager / General Manager

POSITION SUMMARY:

The Front Line Team Members will exceed member and customer expectations by greeting, loading, and attending to customers' needs in the vacuum lot.

GENERAL DUTIES AND RESPONSIBILITIES:

• Greet and welcome every driver with a smile
• Proactively find items to do in order to maintain efficient operations of the car wash
• You will usually find yourself in one of three main roles at the wash:

1. Greeter - Welcoming customers, teaching them about their wash options, and selling them on Wash Club
2. Loader - Guiding cars into the wash tunnel. This role is very important to maintain safety of employees, drivers, and car wash and car equipment
3. Lot Attendant - Attend to and assist drivers with the finishing touches to their wash experience, ask drivers for reviews, ensure safety of children and families, maintain cleanliness in the lot and members' lounge, and more...

• Clean facilities, equipment, and bathrooms
• Deep cleaning of the facilities on slow days (bad weather)
• We look for happy, clean, and responsible individuals who are ready to learn the skills that will kickstart or accelerate their careers, whether with Shiny Shell for the long term, or wherever your career adventure takes you next

PREREQUISITES:

• Happy
• Clean
• Responsible