General Manager

Four Points RV Resorts is seeking an energetic and experienced General Manager to oversee the daily operations of a family focused campground, in Winona TX  which includes campsites, cabins, and rental houses along with several departments such as maintenance, security, pools and aquatics, activities, housekeeping, retail, food and beverage service, and office/reservations. The General Manager will be responsible for ensuring the smooth and efficient running of the campground while providing exceptional guest services. The ideal candidate will be a natural leader, able to motivate and manage a diverse team of staff members, provide exceptional customer service to guests, with a focus on maximizing revenue growth. This individual will also have to focus on a high level F&B background with a strong management knowledge of inventory, cost control, and menu development and implementation.

Key Responsibilities:

• Oversee and manage all aspects of campground operations, including staff management, financial management, guest services, and facilities maintenance.
• Develop and implement policies and procedures for each department to ensure efficient and effective operations and guest satisfaction.
• Hire, train, and manage all department heads, ensuring they have the tools and resources necessary to succeed.
• Work closely with the corporate office team to ensure compliance with company standards and regulations.
• Continuously monitor and evaluate campground operations to ensure the highest level of guest satisfaction, employee morale, and profitability.
• Ensure a safe and secure environment for guests and staff by implementing and maintaining proper security protocols and emergency procedures.
• Manage the budget and financial performance of the campground, including forecasting and budgeting, monitoring expenses, and developing and implementing strategies to improve revenue and profitability in all departments.
• Maintain positive relationships with local community leaders, vendors, and partners to ensure a seamless operation and mutually beneficial partnerships.
• Ensure compliance with all local, state, and federal laws and regulations pertaining to the operation of a campground.

Qualifications:

• Minimum of 3-5 years in a management position. Hospitality, Hotel, and RV Resort Management is helpful, but not required
• Project/Construction Management experience preferred
• Ability to work long hours and weekends
• Ability to be on call 24 hours a day during occasional periods
• Excellent customer service, communication and problem-solving skills
• Excellent interpersonal, motivational, and writing skills
• Must be able to work in a fast paced office environment and perform physical duties of those they supervise
• Must have valid driver’s license
• Personable, enjoy working with children/people
• Must acquire and maintain necessary licenses and permits needed for the operations of the park, paid for or reimbursed by the company
• Possess excellent organization and project management skills, leadership skills as well as the ability to manage and complete multiple projects simultaneously.
• Proficiency in software including but not limited to: Google Sheets and Excel
• High level understanding of theming, entertainment, and recreation programming
• Background with high level F&B management .

If you are an experienced and enthusiastic General Manager who is passionate about providing exceptional guest service, managing a diverse team of staff members, and ensuring the efficient operation of a family campground, we encourage you to apply for this exciting opportunity.