Inside Sales

POSITION: Inside Sales Representative

STATUS: Exempt

REPORTS TO: John Stewart

DATE: April 2024

DIRECT REPORTS: None

POSITION SUMMARY:

The Inside Sales Representative performs sales and customer service functions for existing accounts in a fast-paced manufacturing environment.

FUNCTIONS AND RESPONSIBILITIES:

• Initiate customer contact to sell new or existing products.
• Initiate customer contact and perform sales promotional programs.
• Manages complete sale life cycle to include quote, review, and order confirmation.
• Actively manages customer accounts to include open sales, outstanding invoices, etc…
• Conducts customer follow-up on past sales and product delivery.
• Assists end-user inquiries and directs them to proper channels for resolution.
• Communicates with geographically separated manufacturing facilities to ensure customer orders are complete and understood.
• Maintains customer database to track and document interactions.
• Attends sales meetings or educational activities to stay current on the latest product developments, trends, and competitor’s movements in the marketplace.
• Works with Account Support Representative to ensure timely processing of orders.
• Assists in the management of Alcom Orders email account.
• Enter quotes and orders into Quickbooks and present them for review and approval.
• Communicates with dealers when orders have missing or incorrect information.
• Coordinates with CAD Technician to develop drawings for custom Work Orders.
• Coordinates with Purchasing to order custom parts on Work Orders.

DESIRED EDUCATION/EXPERIENCE:

• High School diploma or GED with two to three years of related experience and/or training or equivalent combination required
• A Bachelor’s degree in business is preferred; an associate's degree with one to two years of related experience will be considered.
• Proficiency in Microsoft Excel and Microsoft Word required
• Experience with Quickbooks and Customer Relationship Management system preferred

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to write reports and business correspondence professionally.
• Ability to effectively establish rapport, present information, and respond to questions from managers, dealers, customers, and the general public.
• Ability to sell and explain product offerings.
• Excellent oral, written, and listening communication skills
• Ability to apply basic accounting concepts, including calculating discounts, percentages, and volume.
• Excellent organizational skills

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS: This job operates in an office environment and is largely sedentary. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets, and fax machines.

EOE

$50,000-$65,000 + Commission