Intermediate Technical Support Specialist - Now Hiring

Organization
Responsible for providing technical support to departmental network and computer operations by troubleshooting and resolving issues with IT systems when they ariseDuties:Configures hardware installations and system applications. Installs all computer hardware and associate equipment and all software packagesPerforms diagnostic testing and troubleshooting. Resolves IT issues in a timely mannerCommunicates with employees to discuss problemsAssists employees through the process of fixing software, e-mail, web, and other application issuesPrioritizes workload to ensure the most critical issues are resolved firstDocuments common support procedures that employees can followMay provide support remotelyEnsures optimal performance of the system by working with external software and hardware consultants and manufacturer representativesPerforms various duties as needed to successfully fulfill the function of the position

Job Location

Required Education: Bachelor's degree AND:

36 months experience as IT Help Desk, Client Support, or related field

Equivalency/Substitution: Will accept 48 months related experience in lieu of the Bachelor's degree for a total of 84 months related experience.

Skills:  

• Knowledge of different applications and systems
• Ability to diagnosis and solve IT problems
• Knowledge of remote desktop applications.
• Strong analytical and problem-solving skills.
• Ability to communicate verbally and in writing.
• Excellent interpersonal skills.

Working Conditions:

• Physical: Sits for prolonged periods of time.  Use of computer. Manual dexterity. Communicate effectively and listens.
• Environmental: Standard Office Environment.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

Organization: Information Technology-Dentist
Job Location: Oklahoma-Oklahoma City-Health Sciences Center
Schedule: Full-time
Job Posting: Feb 13, 2024