Marketing Creative Project Manager

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

The primary role of the Marketing Creative Project Manager (on-site Katy, TX) is to successfully manage individual Client relationships and projects on behalf of the Client and Quad. Responsible for servicing a major sports and outdoors retailer.  The Marketing Project Manager will be in continual communication with the Client through email, phone, and in-person conversations to understand all details of their projects. He/she should have the ability to thoroughly communicate the details of a project to the various service departments of the Client and/or Quad.

Responsibilities:

• Possess in-depth understanding of Client’s business and objectives
• Bring ideas/solutions to the client and team to accomplish client needs
• Responsible for day-to-day tactical execution of direct marketing campaigns, email, paid and organic social media, creative assets, blog, print ads, direct mail, photography, paid digital media, video, and tactical communication with the client
• Collect project specifications from the Client and available resources to accurately communicate those specifications to internal and external service departments
• Traffic projects between all necessary client and/or Quad service departments to seek proper approvals and see through to execution
• Develop and manage multiple, simultaneous project timelines and tasks list
• Coordinate and work on multiple projects simultaneously through completion
• Be a self-motivated, problem solver. Research first, provide details discovered to date, and then ask for direction to complete
• Keep Manager, Client, and Team aware of project status on a weekly basis
• Show good communication skills, verbally, non-verbally, and in writing
• Actively participate in internal and client meetings as directed by the Client and/or Manager Client Services by bringing fresh ideas, thoughts, comments, etc.
• Work with all support departments to execute the duties and requests of the Client Services team on behalf of their clients' objectives and support other agency activities on an as-needed basis
• Ability to understand and identify opportunities for continued growth
• Suggest opportunities to the Director Client Services to educate the client on Quad's services - directly or through the Client Services team
• Display positivity in all engagements with others (at all levels), demonstrating Quad culture and values
• Identify process challenges and work with leadership to solve
• Build and maintain client relationships with low-and-mid level management
• Ensure the client is satisfied with performance of our Client Services Team and level of service.
• Ensure team adheres to established processes and procedures to ensure timely and accurate delivery of Client’s services. Escalate to management if necessary.
• Evaluate and monitor the quality and performance of all services provided to the Client(s) by Quad.
• Other duties as assigned by Sr. Manager and Director

 

Qualifications:
Appropriate education and/or experience may be substituted on an equivalent basis

• Bachelor’s degree in advertising, communication, marketing or related field required.
• Minimum 2 years of agency and/or brand experience in marketing/advertising campaign/project/account coordination preferred
• Strong background with project management concepts, methodologies and tools
• Strong organizational skills with attention to detail
• Understanding of marketing strategy, creative, photography/videography, print production, media and digital
• Knowledge of customer services, sales, retail structure, operations, account service/sales management, best practices and proven ability to communicate and implement
• Ability to respond quickly and effectively to clients' needs and issues
• Strong written and verbal communication and interpersonal skills
• Experience with MS Word, MS Excel, MS PowerPoint and Outlook
• Familiarity to work with Macs 
• Basic understanding of remote conductivity to communicate with Quad and Client headquarters

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