Securities Services Senior

Management Level

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ US is a leading provider of ownership data management, analytics and advisory services to public and private companies as well as corporate issuers and mutual funds. EQ offers a comprehensive product set, including transfer agency services, cap table management, equity compensation services, proxy solicitation and advisory services, private company solutions and bankruptcy claims administration services. Affiliates include, D.F. King and Co., Inc., Astrella Private Company Solutions, Inc., and Donlin, Recano & Company, Inc. Learn more at: www.equiniti.com/us

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

The Securities Services Senior position is part of the Operations Team and plays a key role in ensuring that tasks for complex securities or
cash related transactions are successful. This is a fully remote, temp-to-perm position.
In this role the selected candidate will perform a variety of operational tasks for highly complex securities or cash related transactions or processes that require expert knowledge of unit functions and systems.

• Duties may include but are not limited to: monitors daily production work and SLA's and provides direction to team
• Provides department level reporting, volume tracking and staff quality tracking
• Provides performance coaching to team members and updates manager on coaching
• Provides back-up for all department functions
• Leads and/or participates in production improvement efforts
• Leads and/or participates in department projects
• Work on assigned projects/testing as appropriate.Provide status update on projects/testing to manager as appropriate
• Acts as a liaison to other internal departments
• Create or revise departmental procedures
• Provides training, answers daily production questions and work direction to staff
• Support processing volumes to meet SLA as appropriate
• Monitor terminating business- be sure all transactions have been processed and update IRIS Advanced Instructions as needed
• Handles critical production or escalation issues
• Notify manager of the status on inboxes if additional resources or additional overtime are needed to meet SLA
• Attends daily team lead huddle to discuss support needs, cross training efforts and any department updates
• Monitors the Daily Turnaround Reporting and Prioritization emails to ensure all items are within turn
• Respond to rush inquiries, phone calls on transactions from SR & other departments
• Updates Staffing Model
• Lead daily team huddles in manager absence
• Review resumes and assists with interviews

Additional responsibilities and duties include:

• Ensure the department's work is completed on time and accurately by planning, coordinating and monitoring the daily activities of the workflows and team members

Required Qualifications

• 4+ years of experience in one or a combination of the following: customer service, operations, financial services, accounting, business processing, analytical, financial, clerical, or call center

Desired Qualifications

• Experience working with teams in a remote location or other geographically located offices.
• Securities experience
• Strong attention to detail and accuracy skills
• Intermediate Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Excellent verbal, written, and interpersonal communication skills
• Effective organizational, multi-tasking, and prioritizing skills
• Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment
• Solid problem solving skills
• Strong time management skills

Compensation

• $22.00-24.00 per hour

Equal Opportunity Statement

We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.