Home Care Warranty Specialist I

BREAK GROUND ON A REWARDING CAREER WITH US!

At MDC Holdings, Inc./Richmond American Homes, we encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a results-driven professional with a passion for success, consider building a career with us. We're proud to be one of the most established builders in the industry, with 45 years of experience and 240,000 homes to our credit.

Position Summary

We are seeking a qualified Home Care Specialist I to join our team. In this position you will represent Richmond American Homes to our customers via phone and in person and will assist in remedying any Customer Service issues that may arise.

Responsibilities

Works with a Home Care Specialist II/Senior Home Care Specialist to learn the warranty process. Complete CE training
• Assist with scheduling CET 13, 14, 15. Attend CET 13,14, 15 with Home Care Specialist II/Senior Home Care Specialist
• Learn how to open and close cases in the warranty system
• Responds to customer inquiries following the 4/24/7 customer response policy
• Work with construction to complete quality assurance inspections prior to homes closing
• May be assigned to oversee warranty work in a smaller/low volume community

Requirements

• High School Diploma or GED
• Minimum of 1 years of customer service experience
• Understand technical aspects of construction, solid communication and interpersonal skills, ability to solve problems, professional, ability to carry out tasks and resolve customer issues with direction
• Intermediate PC skills (Microsoft Word and Excel)

Benefits & Perks!

While we value hard work, we also recognize the importance of having fun! Our employees enjoy a collaborative environment where they can freely bounce ideas off one another and participate in exciting teambuilding activities and outings, like trips to the ballpark, holiday celebrations, regular office socials and much more.

• Positive, collaborative team culture
• Competitive compensation structure
• Comprehensive benefits package includes: Medical, Dental, Vision, HSA/FSA accounts, 401K, Life Insurance, Short Term Disability, Long Term Disability, and EAP
• Time Off benefits include: Vacation, Sick, Holiday, Bereavement, Jury Duty, FMLA, and Military leave
• Discounted pet insurance
• Home purchase discounts & more!

*All benefits are subject to qualification and hire dates. Not all benefits apply to commissioned sales people.

Compensation

• Base Salary: $50,000 - $65,000
• FLSA Status: Non-Exempt
• Bonus Type: Quarterly Production

If you are ready for more than a job and seek a career with one of the most respected organizations in a top industry then we want to hear from you. Please also visit our website at www.richmondamerican.com for more information.

MDC Holdings, Inc. / Richmond American Homes is an Equal Opportunity Employer. #LI-NH1 #LI-ONSITE