Customer Service Agent

We're looking for someone passionate about providing excellent customer service to our clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior customer service experience and excellent communication skills. If this sounds like you, apply now!Compensation:

$40,000 - $45,000 yearly

Responsibilities:

• Verify new customers coverage and present policyholders with proof of insurance paperwork
• Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed
• Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions
• Demonstrate accuracy in processing client policy modifications based on the data given
• Remain up to date on new marketing initiatives to accurately address insurance-related questions using all available tools

Qualifications:

• Display strong communication skills, active listening skills, and personal skills
• Must have high school diploma or GED equivalent
• A general understanding of insurance policies and schedules is preferred
• Prior work in a customer-facing position or customer service role is required
• Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems

About Company

We are one of the top-producing State Farm Agencies in the State with big dreams and aspirations. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you are self-motivated, possess an entrepreneurial spirit, and have a desire to win and achieve results, please consider joining our team.

About Our Agency:

• Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
• Our office is located in Suwanee.
• We have 12 years of combined insurance experience in our office.
• Additional languages spoken: Spanish.

If you want a career, not a job, then we encourage you to apply.