Front Office Clerk

Title: Front Office Clerk

Program: HealthPoint ABC - College Station, Texas

Beginning Salary: Based on Experience

Travel: 5%

Duties: Provides customer service to all patients including, but not limited to, greeting patients, scheduling, and confirming patient appointments using a multi-line phone, performing data entry into the eCW electronic health record software system for patient information and creating patient files. Facilitates patient check-in and check-out, explains payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance, collects and posts patient payments, completes patient intakes, income screenings, and conducts insurance verifications and authorizations. Front Desk staff members interact with and support providers and clinical staff. Must be able to multi-task and have great customer service skills. Other duties as assigned.

Education:

Required:

• High School Diploma or GED

Preferred:

• Bilingual (Spanish/English)

Work Experience:

• Required: 1-3 months of related experience
• Preferred: 3 to 6 months of related experience, including but not limited to prior medical office and/or healthcare setting experience and prior customer support experience. Proficiency with MS Office Suite (Word, Excel, and Outlook).

Computer/Software/Data Access:

• Basic computer and typing skills required, keyboarding, experience in programs such as MS Word and Excel.

Licenses, Certificates or Registration:

• Required: Valid driver license and good driving record.

Mission: To provide evidence-based healthcare utilizing a patient empowered team approach resulting in individual wellness.

Vision: Best place for patients to receive care. Best place for providers to practice medicine. Best place for employees to work.

Values: Integrity, Respect, Empathy, Ethics, Excellence, Diversity, Safety, Professional.