FRONT OFFICE SUPERVISOR

At PEG Hospitality Group it’s our associates that make us successful, and we believe in taking good care of them. Both full and part-time associates are eligible to enroll in our benefit plan offerings after you have completed 30 days with us. Additionally, you’ll be eligible to receive paid time off and holiday pay. We also offer generous parental leave benefits, a 401k savings plan, hotel stay discounts. If you need your pay a little earlier, we have you covered with our partner, PayActive. Treating one another with respect, inspiring each other to be our best, and being diligent in the work we do, are our core values. If these are important to you and you want to find a place where your hard work and commitment are appreciated and rewarded, join us!

JOB SUMMARY: The Front Office Supervisor directly supervises and trains all front office associates and ensures completion of all front office duties. Directs and coordinates the activities of the front office function to ensure a seamless guest experience.

RESPONSIBILITIES:

• Participates in the selection and training of all front office associates.
• Schedules and supervises workload during shifts of front office associates.
• Evaluates the job performance if each front office associates and provides coaching when necessary.
• Maintains working relationships and communicates with all departments.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest concerns quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate individuals and departments.
• Works within the allocated budget for the front office.
• Conducts regularly scheduled meetings of front office associates.
• Ensure front office associates always present a neat and clean appearance.
• Prepare performance reports related to front office.
• Monitor high balance guest and take appropriate action.
• Ensure implementation and compliance of all company policies and brand standards.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers, and other employees.
• Act as the Manager on Duty, provide guidance and support to all departments in the hotel when required.
• Maybe required to help with housekeeping functions on occasion.
• Perform other duties as requested by management.

REQUIREMENTS:

• Lift up to thirty (30) pounds
• Walking, bending, stretching, standing and/or sitting for extended periods of time
• Some exposure to chemicals

QUALIFICATIONS:

• Must be enthusiastic and energetic with a passion for hospitality
• Prior supervisory/management experience required, experience in a hotel environment highly desired.
• Ability to read, write, and speak English fluently.
• Proficiency in computers to include Microsoft Word, Excel, and other hotel operating systems
• Proven record of success with Quality Assurance reviews and Guest Satisfaction
• Excellent oral and written communication skills
• Thorough understanding of total hotel operations