Front Desk Supervisor

Proper Hospitality is seeking a Front Desk Supervisor at Montauk Yacht Club, a 107-room luxury property set to debut within The Collective. We offer competitive wages, flexible scheduling, growth opportunities, discounts across our entire portfolio, a comprehensive benefits offering including health and wellness perks, and a fun, exciting environment within the iconic Hamptons in New York! 

Spanning 35 acres on Montauk’s Star Island, Montauk Yacht Club offers waterfront views, a private beach, three pools, multiple dining options and over 200 wet slips that can accommodate boats from small day cruisers to 300-foot superyachts. Holding eight decades of East End history as an elite social club and thoughtfully reborn for the modern traveler, guests can expect classic East Coast architecture, well-appointed interiors and detail-driven amenities. 

As the Front Desk Supervisor, you will be responsible for overseeing the daily operations of our front desk, ensuring seamless check-in and check-out processes, and maintaining the highest standards of customer service. You will lead a team of front desk agents, providing guidance, support and training to ensure that our guests' needs are met with professionalism and efficiency.

Job Responsibilities

• Provide a warm, authentic greeting to all guests according to brand standards
• Promptly answer, record and complete all guests’ requests, phone calls, questions or concerns
• Process arrivals and departures, complete registration paperwork, obtain and post payments, and balance cash banks
• Execute check-in process per brand standards
• Arrange airport and local transportation through established network of vetted vendors and seeking new best practices
• Display a positive and enthusiastic attitude and be a team-player
• Provide knowledgeable and comprehensive information about the neighborhood and surrounding areas

Qualifications

• Experience in a similar role within a fast-paced hospitality environment preferred
• Dependable, detail-oriented and organized
• Able to work under pressure and maintain composure at all times
• Excellent communication skills, both oral and written
• Strong ability to assess a situation, show good judgment and resolve conflicts
• Ability to multitask; solution-oriented, open-minded, and always seeking to improve
• Must be willing to work a flexible schedule, including evenings, weekends, holidays, consistent with the needs of the property 
• Collaborate with colleagues cross-departmentally
• Perform job functions with attention to detail, speed and accuracy
• Supervisor experience preferred
• Work cohesively with colleagues as part of a team

Education: High School degree or equivalent required

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.