Customer Service Agent
•2 days ago
Estimated Pay | $21 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Saranac Lake, New York |
Compare Pay
Estimated Pay We estimate that this job pays $21.49 per hour based on our data.
$15.09
$21.49
$33.28
About this job
Job Description
Job Description
SUMMARY:
This position requires direct contact with customers at the ticket counter. Excellent customer service skills and a positive attitude are required.
PRIMARY RESPONSIBILITIES:
• Check in passengers and baggage using Cape Air’s reservation system
• Make passenger reservations and rebook flights
• Make boarding announcements
• Provide extra assistance to passengers with special needs
• Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station
• Share information with pilots/ramp/operations using radio communications
• Organize ticket and cash reports
• Handle delayed or missing baggage and process claims
• Assure compliance with FAA and airport security procedures
• Additional duties as assigned
QUALIFICATIONS:
• Airline work experience preferred
• Airline reservation system experience preferred
• Must be at least 18 years old
• Must hold a high school diploma or equivalent
• Must have valid US drivers license
• Must be able to lift up to 70 lbs.
• Basic computer skills required
• Excellent communication and excellent customer service skills required
• Ability to interact effectively with others
• Ability to work independently and adapt to changing work priorities
• Ability to communicate effectively, orally and in writing
• Flexibility of schedule is a must
• This position will often require working nights, weekends and holidays
• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 933291272 Posted: 2024-05-01 Job Title: Customer Service Agent