Housekeeping Manager - FORTH Atlanta

Join the team redefining luxury hospitality in Atlanta. Join FORTH.

You know that feeling? When you walk into a hotel or a restaurant and everything—and everyone—just feels right? Where every detail is so considered, where everything is so seamless, that you can let out a deep sigh and really relax?

We create that feeling, with passionate people like you.

FORTH is thrilled to announce a variety of opportunities at our brand-new property opening summer 2024. It's a haven of luxury on the BeltLine's Eastside Trail that seamlessly combines a world-class hotel, an exclusive members club, exceptional dining experiences, and a holistic program of wellness treatments.

We're setting a new standard for the hospitality industry, so we're seeking talented individuals who hold themselves to a higher standard, too.

If you're dedicated, detail-oriented, and committed to delivering premier hospitality, we invite you to join the founding team that's creating this destination. FORTH stands for luxury, innovation, and community; contribute the energy, skills, and creativity that only you can.

As the Housekeeping Manager, you will be responsible for maintaining the cleanliness, orderliness, and overall appearance of the hotel's guest rooms and public areas to uphold the highest standards of luxury and service. You will lead a team of housekeeping professionals, manage housekeeping operations, and collaborate with other departments to ensure a seamless and superior guest experience. Additionally, you will oversee inventory, supplies, budgets, and focus on continuous improvement and innovation.

Responsibilities:

• Uphold Preferred, Forbes, and all Service Standards to ensure exceptional guest experiences.
• Direct the administration of all housekeeping services for guestrooms, public, guest, and non-guest areas, maintaining high standards.
• Supervise staff to ensure adherence to established policies and practices, providing leadership and direction for housekeeping and laundry activities.
• Assist Housekeeping Manager in managing staff, including recruiting, training, scheduling, payroll, and disciplinary procedures.
• Assess staff performance, conduct appraisals, and strategize for improving staff performance.
• Plan work schedules and job duties to ensure adequate services are performed in all areas.
• Regularly inspect and evaluate the physical condition of the property, coordinating necessary work.
• Inspect VIP arrivals and in-house VIPs daily, ensuring their needs are met promptly.
• Provide training, coaching, and counseling to staff, promoting skill enhancement and standards adherence.
• Facilitate monthly inventories and place orders for supplies in line with established budgets.
• Conduct pre-shift briefings for line staff to ensure alignment with objectives and standards.
• Cover other managers' regular assignments during vacations, holidays, or sick leaves, maintaining continuity.
• Develop master cleaning schedules and administer accordingly to ensure standards are met.
• Create engaging training activities for staff to enhance skills and uphold standards.
• Collaborate with the General Manager to develop programs enhancing the guest experience.
• Work closely with other departments to ensure smooth communication and fulfillment of needs.
• Ensure staff understand their job expectations before holding them accountable.
• Maintain awareness of documentation needed and retained in employee files.
• Be familiar with all safety and emergency procedures, including OSHA requirements.

Reporting Relationships:

• Reports directly to: Director of Housekeeping
• Directly supervises: Housekeeping Team & Laundry Team
• Indirectly supervises: Houseperson team for Club and Fitness center

Required Experience:

• Degree or relevant experience in Hospitality, Hotel Management, or a related field.
• 5+ years of experience in housekeeping and hotel management.
• Proficiency in MS Office Suite and housekeeping management software.
• Clear written and verbal communication skills.
• Detail-oriented with the ability to work in a fast-paced environment.
• Excellent follow-up, time management, and listening skills.
• Experience training and managing multilingual staff.
• Strong work ethic and commitment to high standards of cleanliness, integrity, professionalism, and confidentiality.
• Physical ability to stand/move for at least 8 hours per day, perform fast-paced movements, bend, stretch, and lift objects up to 25 pounds.