FRONT DESK RECEPTIONIST - EVENING HOURS

If you are looking to make an impact by helping others, then Preferred Behavioral Health Group is the place for you! By joining our award-winning team, you will be part of the premier behavioral health organization in Monmouth and Ocean counties; a dynamic and innovative non-profit that was proudly named “Outstanding Employer of the Year” by the New Jersey Business and Industry Association (NJBIA). Our mission is to deliver quality and compassionate behavioral health services to individuals and families through a Trauma Informed Care philosophy and approach.

Our staff is at the core of everything we do. We are dedicated to building a diverse team, one where employees feel a sense of belonging and are valued for their contributions. We encourage and embrace staff development and growth. If you are ready for an exciting and rewarding career, please submit your resume

Job Title: Front Desk Receptionist

Program: Outpatient Services

Location: 700 Airport Road, Lakewood New Jersey

Position Type: Full Time - Afternoon / Evening hours

Hours Monday through Thursday 12pm - 8pm, Friday 12pm - 5pm

Job Description/Summary

Provides receptionist support for the direct care teams at 700 Airport Road

Responsibilities

• Courteously greets consumers and visitors in person or via telephone, determines their needs and directs them accordingly
• Exhibits a trauma informed approach to customer service, maintaining appropriate boundaries and patience when interacting with others.
• Documents all consumer interaction in medical record
• Maintains a professional-appearing workspace that promotes efficiency
• Assists consumers with concern and empathy, respects their confidentiality and privacy and communicates with them in a courteous and respectful manner
• Manages/oversees the waiting room area
• Ensures completion of intake and other paperwork by consumers
• Manages sign-in and security procedure for visitors
• Calls taxi cabs/Uber/PBHG drivers for consumer transportation, when needed
• Confirms doctors’ appointments for next day as assigned by Office Manager
• Reconciles payments received and locks deposit in safe
• Types and sends outreach letters as requested by clinical staff
• Follows procedure for closing building at the end of day

Qualifications

• Experience: Medical office or healthcare customer service/clerical experience preferred;
• Ability to use Microsoft Word;

Competencies:

• Possesses the ability to problem solve in a fast-paced environment.
• Possesses strong organization and time management skills.
• Communicates and works effectively within a team
• Ability to communicate in English, bilingual in Spanish is a plus.

Comprehensive Benefits Package:

o Medical and Dental Insurance

o 403(b) Retirement Plan

o Paid Time Off and Paid Holidays

o Disability and Life Insurance

o Employee Assistance Program

o Voluntary Benefits, such as Vision Insurance, Aflac, Pet Insurance

o Training opportunities

o Employee Referral Bonus program

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