Medical Supply Store (CSR) - Full-time

Express Employment is currently looking for a CSR to work in a medical supply store in Hattiesburg, MS!

• $12-$14/hr.
• Day Shift
• Weekly Pay
• Benefits

Job Responsibilities

• Familiarizing yourself with and remaining up-to-date with changes in our plans and tariffs.
• Greeting customers in a friendly, professional manner using the suggested script.
• Answering telephonic and e-mail inquiries in a timely manner.
• Deferring queries to your line manager if you are unable to answer them.
• Furnishing members and health care practitioners with details regarding members' benefits.
• Granting pre-authorizations for medical treatment, if covered.
• Advising members of outstanding co-payments.
• Providing extant and prospective members with the details of network providers.
• Canceling members' plans upon their request, or due to recurrent nonpayment, if directed by your line manager.
• Ensuring that your workspace remains tidy and that you are equipped with all relevant tools and resources.

Job Requirements

• Prior experience as a customer service specialist or equivalent, ideally within a similar setting.
• Sales experience is highly advantageous.
• Computer literate with an above-average typing speed.
• Superb verbal and written communication skills.
• Thorough, with excellent listening skills.
• Ability to calm irate, anxious, or grieving customers.
• Capacity to navigate stressful situations with ease.

If you are interested in this position apply and an employment specialist will contact you shortly. You can also call the office at 601-264-9060 to set up a next-day interview or come in for a walk-in at 5000 W 4th Street, Hattiesburg, MS 39402 open Monday-Friday from 8:00 AM-5:00 PM

#office2177 

PandoLogic. Keywords: Customer Service Representative, Location: Hattiesburg, MS - 39406 , PL: 592729037