Policy Operations Representative

We provide new business, underwriting assistance, billing, or policy services for personal lines Non-standard automobile policies. Develop product knowledge and customer service skills to interact with policyholders and agents. We specialize in Non-Standard Auto policies.

Position Compensation Range:

$23.00 - $30.76

Pay Rate Type:

Hourly

Compensation may vary based on the job level and your geographic work location.

Primary Accountabilities

• Provide customer policy or billing activities for new business renewal policies and policy changes.
• Complete system entry process for new policies or policy changes or billing for multiple systems.
• Research inquiries from customers or agents.
• Generate letters, correspondence and policy documents.
• May conduct on-the-job training.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-focused solutions or support.
• Basic knowledge of state-specific regulations and system/procedural support for insurance or brokerage products.
• Basic knowledge and application of underwriting, servicing or billing guidelines.
• Demonstrated experience using reference materials, reading policy language, and processing rules and procedures.
• Experience interpreting and responding to customer questions and requests.

Licenses

• This is NOT a licensed underwriter position.

In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home. Candidates must reside proximate to our office in Nashville, TN 37214.

Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

Travel Requirements

• Up to 10%.

Physical Requirements

• Work that involves sitting/standing.

Working Conditions

• This is a primarily home role where you will need a place that is quiet and free from distractions.

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We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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