Program Director

Description:
The Director is responsible for the management and oversight of the of the program, including current and future services. Drive key strategic initiatives in alignment with the organization’s values and goals while operating in accordance with the approved budget and state regulations. Ensure all regulatory and compliance expectations are met and lead the team with an unparalleled commitment to customer service, client satisfaction, and quality through continuous training, talent management, and performance measurement.

Requirements:
-Knowledge of laws and regulations pertaining to social services such as confidentiality, HIPAA, and mandated reporting.
-Strong fiscal management and performance management skills and experience.
-Ability to adapt to a changing technical environment and use technology for efficient and accurate work.
-Excellent time management and organizational skills to meet deadlines.
-Ability to work under deadlines and utilize independent decision-making skills in a wide variety of situations.
-Experience with implementing and/or maintaining high quality customer service standards.
-Proficient with operating and utilizing a Customer Relationship Management/Case Management platform

Qualifications:
-Possession of a Bachelor’s degree from an accredited college in a related field or have 5+ five years’ experience managing a social program department’s entire operation, including employee recruitment, training, and daily activities. At least 2 of those years must be as a food service supervisor.
- 2 -4 years of experience working in social service field or relevant field.
- 3 - 4 years of progressively responsible experience in a supervisory or managerial role in social services, customer service centered, or relatable field.

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AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

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For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.

Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.