Customer Services Reps

We are currently searching for dynamic Customer Service Representatives!

Position Features: * Normal Business Hours * Fast Paced Work Environment If you have experience working as a Customer Service Professional and are a self-motivated, multi-tasker who thinks providing excellent customer service is critical in all aspects of business then this is the position for you!

Duties may include:
• Responsible for assisting customers with a wide range of inquiries
• Basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information.
• Demonstrated ability to listen, elicit information efficiently, comprehend and resolve complex customer issues.
• Attention to detail and follows all required scripts and disclosures verbatim and carefully and quickly records all relevant data necessary.
• Maintain a consistent attendance record and positive, courteous attitude.

Requirements/Qualifications:
• At least 1 year of recent customer service experience
• Previous call center experience preferred
• High school diploma or GED
• Must sound professional over the phone
• Strengths in attention to detail, ability to listen and focus, and multi-tasking. If you enjoy working in a fast paced, forward thinking environment and can work an 8 hour shift between the hours of 8:00 am - 5:00 pm Monday – Friday. Apply today for this exciting opportunity and a Customer Service Representative!
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AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.

Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.