Operations Manager

Operations Manager Job Description

This is a full time position. Our organization is looking for a true leader. Someone who has unique experience and skills that is looking to forward their career. The mission: to take our already "best in class" team from a 4M operation to 7M operation. This challenge to scale is something that will take 2 to 3 years at a minimum and we are looking for someone who will remain committed to the position for that length of time.

Strong communication skills are needed in order to be successful in this position. Candidates will be required to communicate information accurately via email, verbally, and through our CRM to help facilitate daily operations. In this role Candidates will be expected to manage direct reports who drive the day to day - this includes managing :

The Team - 35+ Drivers, Foreman, Helpers

The Fleet - 20+ Trucks - 12ft, 16ft, 24ft, 26ft Straight Trucks (diesel and gas)

Moving Projects - 10 to 20 daily projects/day

Candidates must :

Be passionate about solving problems - for our clients, the organization, your teammates, yourself

Be willing to work weekends. That is our busiest time of service. Peak season = March to October

Represent our organization in a positive and professional manner

Learn our CRM and KPI expectations to drive operational excellence.

Provide leadership and guidance on day-to-day decision making for individual crews running projects.

Additional expectations:

Work with all personnel to satisfy clients and achieve company goals

Maintain a complete understanding of all of services, pricing, and promotions

Enter data accurately in our CRM and be responsible for a specific set of KPIs

Communicate with customers who have any concerns regarding the service we are providing on the day of, or after completion of their move handle all damage claim and buyer's remorse communications

Benefits:

14 paid vacation days, per year

3 paid sick days, per year

401k - 4% match at 90 day employment mark

Job Type: Full-time

Benefits:

401(k) matching

Flexible schedule

Paid time off

Schedule:

Day shift

Evening shift

Weekends as needed

Work Location: In person