Lead Server

Lead Server

Full Time | Supervisor Role

Pay-rate between $17.65 - $19.76/hour
** Depends on experience **

At our 5-Star Senior Care Community located in Pittsford, NY - Glenmere provides the very best assistant for our residents' daily needs, while also appealing to their cultivated sides. Our residents are safe, secure, and truly enjoy each day to its fullest.

The Lead Server is responsible for providing an outstanding dining experience for our residents as well as providing assistance in all dining functions.

Requirements for a Glenmere Lead Server:

• High School or GED
• Minimum of one year job experience
• Requires ability to relate and be respectful to a wide variety of people and provide superior customer service to all including Residents, co-workers, vendors, family members and visitors
• Must have reliable transportation

Responsibilities for a Glenmere Lead Server:

• Works with the Department Management as necessary and implements recommended changes as required.
• Ensures that all dining service procedures are followed in accordance with established policies.
• Develops and maintains a good working rapport with internal department staff, as well as with other departments within the facility to assure that food service is properly maintained to exceed the needs of the residents.
• Overseas areas where food is served (cafes, club room, dining rooms, kitchens and areas where catering functions are served)
• Reviews and checks all employees' side work before employees leave for the day
• Maintains and inspects kitchen and service areas for sanitation and cleanliness
• Trains, motivates and disciplines employees as needed
• Ensures overall employee safety through the implementation of Friendly Senior Living safety and procedures.
• Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks
• Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen stuff are running out of any item
• Handle the table bookings, direct customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses
• Ensuring customer satisfaction
• Assisting with special events
• Other duties as necessary

About The Friendly Senior Living:

• We embrace independence and personal choice in a culture of excellence where we live our values - always.
• U.S. News & World Report ranked Friendly Senior Living "Best Nursing Home 2022-2023" in both categories: Short-Term Rehabilitation and Long-Term Care!
• One of the few local long term care facilities to receive a 5-star rating!
• Selected as a 2023 Elevating Women honoree by Rochester Business Journal

Our excellence is based upon the dedication of ALL our employees, who take great pride in providing compassionate care and services to our Members. We embrace and live our values every day: Friendship, Teamwork, Compassion, Excellence, Integrity and Customer Focus. Because Friends Care Always!

Benefits offered by the Friendly Senior Living:

• Sign-on Bonus (if applicable)
• Competitive Pay with Evening, Night, and Weekend Shift Differentials
• No Mandated Shifts
• Pay On Demand Option (Get Paid Immediately!)
• Tuition Assistance & Professional Growth Opportunities
• On-site Employee Cafeteria
• PTO / Paid Holidays / Paid Sick Time
• Medical / Dental / Vision
• 403(b) Retirement Plan
• Supportive culture that values Friendship, Teamwork, Compassion, Excellence, Integrity, and Customer Focus.

Friendly Home is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by laws and regulations.