Field Service Technician

Field Service Technician | Ripple Fiber

We are looking for Field Service Technicians to join our growing team in Outer Banks.

About Ripple Fiber

Our mission is to provide access to the best internet for life, while bridging the digital divide, using advanced technology aimed at improving people’s lives. Our technology has proven successful in other countries around the world and has provided ease of access to more opportunities from an education, entertainment, and employment perspective.

We have achieved the above by providing faster, more stable fiber internet connection, providing each user with their own bandwidth without needing to share with anyone else. Simply put, the capacity of fiber is a lot faster than copper and is the internet of the future.

Our aim is to provide this internet access to over 3 million homes over the next 7 years, across various states.

About our culture

We are a dynamic fast growing, fast paced, innovative company filled with ambitious, self-starters with entrepreneurial mindsets. We are people centric and place emphasis on employee experience, career growth and development.

About the role

The Field Service Technician is responsible for the installation, maintenance, and repair of Ripple Fiber equipment in accordance with customer requirements, and company standards. Field Service Technicians are also responsible for ensuring that customers receive the highest level of customer service.

Responsibilities:

• Managing all last mile (Drop and in home and business networks) and the Access and in home and or business equipment.
• Fault Finding to resolve complaints.
• Create and maintain network documentation.
• Using monitoring network performance tools to troubleshoot problem areas.
• Assist with escalations (2nd Line support) to resolve end user issues.
• Configuring maintaining, troubleshooting, and installing Broadband services such as Wi-Fi Routers and smart home devices

• Routing of a Fiber Optic drop cable from a termination box to a router’s location.
• In-Home and business network to connect clients.
• Assist clients in connecting their home devices to the Ripple Fiber network

Skills Required & Physical Demands:

• Must have a valid state driver’s license and safe driving record
• Ability to operate hand tools and handheld mobile devices
• Experience working in customer service, construction, electrical, technical or related field is a plus
• Clean driving record
  
• Work a flexible schedule, including evenings and weekends
• Lift and move up-to 60 lbs – some of our ladders weigh 50-60 lbs
• At times work in small spaces or a loft (up to 28 ft.)
• Identify wire and cable colors
• Qualify on pre-employment assessments
• Be available for overtime, emergency call outs and holiday work
• Weigh less than 275 lbs., required for ladder safety
  

We offer a competitive salary, comprehensive benefits package (including 401k packages), various perks and opportunities for growth and development. If you believe you are a fit from a role and culture perspective, please submit your resume, along with a cover letter for consideration.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.