Member Service Representatives: Membership Department

Member Service Representative

$10.25/hour

FREE YMCA Membership!

QUALIFICATIONS: Strong interpersonal skills, solid verbal and written communications skills, computer literate, and knowledgeable in the realm of customer service.

BASIC FUNCTION: Under the supervision of the Member Services Director, the Member Service Staff will strive for the highest standard of customer service possible aiming to deliver high quality, accurate, and compassionate service to every member, every time. The Member Service Staff sets the tone for every member's experience at the YMCA.

SPECIFIC RESPONSIBILITIES:

• Conduct CAUSE Driven tours for each perspective member and fill out tour cards for each if needed.
• Adhere to all opening, middle, and closing shift procedures.
• Sign up new members and renewal of memberships.
• Send a personalized Thank You card to all members after signing up.
• Processing and delivery of membership cards.
• Must be knowledgeable on membership rates, membership types, and discounts and be able to convey the proper information to prospective members.
• Take and receipt payments.
• Enroll people for programs.
• Be aware and knowledgeable of all YMCA programs and schedules as seen in Program Guide, and on our website.
• Maintain a professional appearance and conduct consistent with YMCA policy.
• Handle all situations, problems, issues, and complaints in a positive and professional manner and inform the Membership Director and/or VP of Operations of any and all situations.
• Use Engage Software to create stronger connections with members and to meet personal the goal of 3 completed tasks/conversations per week & departmental goals of 50 actionable tasks per week/per Membership Team.
• Attend scheduled staff meetings.
• Be kind and courteous to every person that approaches the front desk. Treat them as you would want to be treated.
• Answer phones.