Restoration Crew Lead

SERVPRO Team Shaw


SERVPRO Team Shaw is one of the largest SERVPROs in Texas and has grown from one location in 2019 to 27 locations today across three major markets. We assisted over 3000+ customers with water and fire emergencies in 2023 across the DFW metroplex and are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction.

Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, asbestos & mold removal, and much more.

If you have a sense of urgency, and want to grow with a company that has seen 5x growth over the last 2 years, look no further and apply today!

Do you love helping people through difficult situations?

Then dont miss your chance to join our Franchise as a new Restoration Crew Lead.

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage Like it never even happened!

The Restoration Crew Lead performs production processes to fulfill the service needs of individual restoration projects and maintains the professional appearance of SERVPRO equipment, as well as an assigned service vehicle. By providing quality, consistent, efficient work, the Restoration technician represents the best in the cleanup and restoration industry.

As a valued SERVPRO franchise employee, you will receive a competitive pay rate, with the opportunity to learn and grow.

One of our key pillars is training and development and will transfer all the necessary knowledge to ensure we enable you with all the tools to be successful. Part of our learning path is ensuring we develop you at every stage of your career, including sponsoring various certifications and licenses, to help specialize your skillset.

Job Description:

Manage and complete jobs according to SERVPRO processes per work order
Respond to service calls, set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish
Follow and enforce all safety procedures on the job site
Communicate and establish relationships with commercial, insurance, and residential customers
Explain processes and answer customer questions, as needed
Monitor, communicate, and respond to customer needs/concerns to ensure customer needs are met
Communicate clear expectations to Production Technicians and supervise their activities
Perform production processes as scheduled and ensure quality control
Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers
Resolve problems quickly as they arise
Manage job file documentation to ensure complete and accurate project details
Manage and control costs of production projects
Manage assets by protecting and using equipment and materials properly
Clean and maintain vehicles, equipment, warehouse, and office areas
Perform sales and marketing activities, including add-on sales and security checks
Walking and standing for long periods of time, driving, sitting, climbing,

Qualifications:

• Effective oral communication
• Experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certification - WRT minimum
• Valid drivers license
• Ability to travel locally and out of state as necessary
• Ability to successfully complete a background check subject to applicable law

Physical and Work Environment Requirements:

• Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
• Walking and standing for long periods of time, driving, sitting, climbing,
• Ability to climb ladders and work at ceiling heights
• Ability to work in tight spaces (e.g., crawls spaces under buildings)
• Repetitive pushing/pulling/lifting/carrying objects

Benefits
Medical, Dental, and Vision
Paid Time Off
Sick Paid Time Off
Parental Paid Time Off
Matching 401k

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchises attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.
Each SERVPRO Franchise is Independently Owned and Operated. Revised 02/2021