Remote Entry-Level Customer Service Representative - CSR

Embrace a fulfilling career as a Remote Entry-Level Customer Service Representative - CSR! Join Contractor In Charge, a renowned trades contractor company, and become a vital part of our journey to empower entrepreneurs through expert financial guidance and bookkeeping support.

Excellent Pay

• $16-$19 per hour, depending on experience

Wonderful Benefits & Perks

• Affordable health benefits
• An IRA retirement plan
• PTO
• Paid holidays
• Flexible hours
• We invest in both formal and informal learning development opportunities

At Contractor In Charge, your growth and well-being are at the heart of what we do!

ABOUT THE COMPANY

Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offers their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of the scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and, we let them focus on that by doing the rest for them!

Giving our clients this peace-of-mind requires that we have a skilled and reliable team of our own. In order to attract and retain the best, we offer competitive pay, flexible schedules, and remote work-from-home opportunities.

YOUR TYPICAL DAY

As an Entry-Level Customer Service Representative, you are the embodiment of a dynamic learner, embracing change with flexibility while paying meticulous attention to detail. Your steadfast dependability shines through in your impeccable attendance record, offering a reliable foundation upon which our team can always count. You invest time and effort in honing your skills and expertise, fostering a drive that extends far into the future. Grounded in empathy, your interactions resonate with a genuine care for our clients' well-being.

Your communication skills nurture a collaborative work environment among peers, management, and customers alike. With exceptional listening skills, you expertly handle customer interactions, employing adept call control and de-escalation techniques. Your judicious decision-making reflects a prioritization of both client satisfaction and company objectives while ensuring tasks are tackled with efficiency. Moreover, your commitment to maintaining a reliable private internet connection underscores your dedication to uninterrupted service delivery. As you weave these attributes seamlessly, you contribute to both individual and collective success.

QUALIFICATIONS

• High school diploma or equivalent
• Typing proficiency of 50+ WPM along with good computer skills
• Minimum of 1 year of call center experience with a high call volume
• Average 90% or higher QA/KPI scores
• Experience with CRM software

Experience in the home service industry (HVAC, plumbing, and electrical) is preferred but not required!

WORK SCHEDULE

Gain the freedom of remote work as a Remote Entry-Level Customer Service Representative - CSR! This full-time position enjoys flexible scheduling.

ARE YOU READY TO JOIN OUR CREW?

Ready to embark on an exciting journey with us? Submit our 3-minute mobile-friendly initial application. It's quick and easy, just like the support you'll provide to small business owners!