Automotive Business Development Representative and Appointment Coordinator

DONLEY FORD OF ASHLAND is looking for a Business Development Representative and Appointment Coordinator to join our growing team! The right candidate will be a team player with a "can-do" attitude and excellent communication skills. Day-to-day tasks will include initial communication with clients regarding our product and service offerings.  This is an hourly position plus commission and will work out of the Donley Ford of Ashland location!  

• 401K with employer match
• Health, Dental, Vision and Life Insurance
• Paid Time Off
• Employee Discounts

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

• Looking for a career change?  We are excited to hire folks from other industries, such as: hospitality (server, bartender, ect), alternative forms of retail or sales and customer service etc.  No retail automotive experience?  That's ok, we'll train you!
• Successful retail automotive Sales memvers typically transition well from varions other industrries including but not limited to: other forms of retail or sales, hotels (front desk, concierge etc.) restaurants (server, bartender etc) customer service et all.  We would like to interview with candidates who are well spoken, customer oriented , and money motivated!  Come give automotive retail a try!
• Hospitality/Retail/Customer Service applicants wanted!  Build a rewarding future as part of a growing company where your contributions matter.  Use your excellent customer service skills in a new career, to make great money!  Come give it a try for yourself!

For choosing an exceptional Ford model, customers deserve to enjoy an equally outstanding sales process. Family-owned and operated, we always put our fellow local drivers at top priority. Founded in 1977, Donley Auto Group was formed with a vision to provide a more personal and tailored car-buying experience, unlike what larger dealerships in the area could offer. That legacy continues to this day, and as a result, all four of the Donley dealerships collectively have the largest inventory of vehicles in the heart of Ohio. We have the size of a major dealership with the right kind of small-business approach for your individual needs. We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.