Technical Support Specialist - Community Bank

WHY WORK FOR MINSTER BANK?

When choosing a bank partner, relationships matter. For over 100 years, Minster Bank has been helping individuals, families and businesses achieve their dreams by offering a variety of services. We encourage our employees to achieve their dreams by providing a family-friendly work environment that promotes growth, job satisfaction and teamwork.

JOB SUMMARY

The Technical Support Specialist is responsible for assisting the Technology Department in the configuration and operations of all personal computers and computer networks for individual departments and branch offices. Provides bank-wide training on IT specific topics. Provides technical service support; installation and maintenance bank-wide and ensures that personal computers are functioning properly and are available for the intended uses.

OTHER RESPONSIBILITIES

• Assists in employee requests for computer-related help promptly and appropriately.
• Assists in the purchase and installation of all new P.C.'s and other electronic equipment and prepares new computers so they are ready to be used by employees.
• Assists as Minster Bank's internal consultant on questions or problems related to computer hardware and operations systems.
• Assists with general computer support in specific software programs in the absence of the in-house software expert.
• Provides end user training for IT related software.
• Provides training on cybersecurity.
• Assists the Technology Department in maintaining the network operations and proper maintenance is completed regularly.
• Stays informed on the latest technological developments by reading appropriate trade publications, attending seminars, college coursework, talking with vendors, etc.

KNOWLEDGE, SKILLS & ABILITIES

• Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Ability to speak effectively before groups of customers or employees of Minster Bank.
• Ability to write routine reports and correspondence.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Has an awareness of bank-wide regulations in order to recognize suspicious events and, at a minimum, promptly notify management.
• Possesses advanced PC knowledge and skills.
• Utilizes the bank's software effectively and makes recommendations on how technology can be utilized more.

JOB TYPE: Full-Time, Non-Exempt

WORK LOCATION: In person

SCHEDULE: Monday through Friday with a Saturday rotation. Has the ability to work extra hours when required by workload or projects.

Minster Bank is an equal opportunity employer.