Customer Service Rep

Position:         Customer Service Rep (Lead Generator)

Dept:              Sales & Marketing

Location:        In OFFICE at Granville (Sales Office) - Muncie, Indiana

Reports to:    Assigned TEAM Telemarketing Manager

Hours:            Monday through Thursday - 8 am to 5 pm

                        Friday - 8 am to 12 pm 

                          (1 Hour Lunch Break Mon - Thur  &  Year around work)

Employment Type:  Full-Time (36 hours per week)

Compensation:  Hourly rate is $15.00 per hour, plus an additional $25 per quoted lead bonus.  Raises are possible monthly, depending on position performance.

Benefits Offered to Full-Time Employees:  Medical, HSA, Dependent Care FSA, Dental, Vision, Voluntary Life, Company Paid Life, AFLAC, 401K, and Paid Holidays. 

All available after the employee’s introductory period has been met which is:  (60 days and 1st of the month for insurance.  90 days for paid holidays)

POSITION PURPOSE 

 The Customer Service Rep's (Lead Generators) support our outside and inside sales staff.  Ability to identify quality prospects and obtain permission to schedule appointments to do proposals. 

ESSENTIAL DUTIES AND BASIC TASKS

Contact prospective Business to Business (B2B) customers to ascertain needs and opportunities, via telephone in our call center.  (No Residential calling)

Gather all relevant information, including size, age, and owner contact information for building/roof.

Record data into contact management database for distribution to sales staff.

Maintain accurate and up to date information in database.

GOALS

 Generate at least TWO actionable leads per week.

QUALIFICATIONS

Must be 18 years of age.

High school diploma or GED preferred.

Basic computer knowledge including the use of Outlook, Excel, and Word are helpful.  The position also requires telephone skills, and minimum basic typing skills.

Some experience in a CALL CENTER or TELEMARKETING is preferred, but not required.

Having knowledge of Microsoft access is preferred, but not required.

Must be able to pass Pre-Employment Drug Screen & provide 2 forms of I-9 Citizenship approved identification.

SKILLS/ABILITIES

Honest, dependable, self-motivated, persuasive, good communication skills.  Extroverted and able to handle rejection and stress and keep a positive mind set.  Ability to work in a team-oriented environment and good customer service phone skills.

WORKING CONDITIONS

Position requires the ability to work in close contact with other call center Lead Generators in a call center office environment.

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About Us:

ACR1.COM Commercial Roofing (ACR) incorporated in Indiana March of 1984.  We specialize in commercial flat and low-slope metal roofs.  ACR quickly expanded throughout the Midwest, serving Indiana, Illinois, Michigan, Kentucky, Ohio and Missouri.  In 1997 we became licensed in Florida and provide services throughout the entire state.  We are now also providing services in the state of Georgia.