Lead Bartender at Metropole

Title: Lead Bartender

Reports To: Beverage Manager or Director, Food & Beverage Director, & Assistant F&B Director

Supervises: Bartenders, Cocktail Servers, Bar Backs under the guidance of the Beverage Manager / Director.

General Purpose: The Lead Bartender assists, under the direction of the Beverage Manager / Director, in the curation, creation, and execution management of the Cocktail and Spirits program for the restaurant with a concentration on the Lounge area and team.

Specific Responsibilities:

Service + Team

• Ensure total guest satisfaction and ensure the finest quality of food and beverage.
• Provide the highest and most efficient level of food and beverage service expected by the guest.
  • Hold the lounge team to 21c service standards.
  • Constantly seek improvement in self, team, and what we deliver.
  • Engages with guests and teammates while on the floor to promote beverage program awareness and sales.
  • Cultivates a following of regulars.
  • Stays aware of market trends, i.e., economy, creative ideas, new product.
  • Creates a total awareness of in-house VIPs and reviews names with staff members during pre-service meetings.

• FOH F&B (Events included) Staffing responsibilities.
  • Screens Lounge / Bar team applicants in the interview process in conjunction with the F&B Management team.
  • Provides approval / denial recommendations for restaurant Bar positions to the Beverage Manager / director, F&B + AF&B Directors.
  • Works with scheduling manager to ensure all bar team beverage training is scheduled and complete for new hires.
  • Assists in upholding property Alcohol policies within 21c, state, and municipality guidelines.
  • Assists with Tracking + ensuring teammate alcohol license compliancy (where applicable).
  • Works to keep teammate morale high.
  • Coach employees on ways to work efficiently with each other.
  • Constantly seeks improvement in self, staff, and 21c.
  • Enforces proper dress guidelines for all teammates.

• Role of teacher, trainer, developer.
  • Train, train, and train team some more. Assists the Beverage Manager / Director with verbal and written quizzes on cocktails and spirits.
  • Assists the Beverage Manager / Director in the development, implementation, and maintenance of beverage training policies for Bar positions - both onboarding and continued education.
  • Responsible for ensuring the Bar/Lounge Team adheres to all beverage operational systems and assist in incorporating them into training systems.
  • Assists the Beverage Manager / Director to maintain steps of Beverage service protocols and Beverage standards of service in Bar / Lounge areas.
  • Assists the Beverage Manager to ensure all Beverage training, policies, systems, product + menu information are built and maintained within MISEbox for all teammates.

• Beverage Procurement and Inventory responsibilities
  • Assists the Beverage Manager / Director on Alcoholic Beverage procurement and inventory management at the discretion of the Beverage Manager / Director.
  • Responsible for conducting Monthly inventories with the Beverage Manager / Director.
  • Works with the Beverage Manager / Director and 21c F&B Operations team to incorporate and maintain compliancy to all 21c and Ennismore brand partnerships.

Marketing

• Works with F&B Management and Brand / Marketing Team to develop and provide content through various media channels regarding the Beverage Program.
• Works with the F&B, Sales, and Marketing Leadership Teams to concept, curate, plan, and execute specialty Beverage and Culinary events.
• Is current and comfortable with being on camera and in media interviews.

Operations & Admin

• Assists the Beverage Manager / Director to curate, manage and maintain cocktail and spirits lists on all Restaurant beverage menus.
• Assist the Beverage Manager / Director in the selection, inventory, and maintenance for Beverage glassware, tools, and equipment.
• Available for all Manager and Bar Meetings as designated by the F&B Management Team.
• Access to 21c property Network and Email. Stays on top of communication in a timely manner.
• Access to Beverage Inventory System. Stays on top of maintenance as directed by the Beverage Manager / Director.
• Access and Contributor to MiseBox (Teammate Training Software).

General

• Reports to work on time and ready to work scheduled shift.
• Maintains a positive, friendly attitude with teammates and guests.
• Maintains a clean, orderly appearance of self and all F&B operations areas.
• Assists/executes any and all tasks as assigned by the F&B Director and Assistant F&B Director.
• Embraces new ideas and quickly adapts to rapidly changing circumstances.
• Identifies and seeks solutions for problem areas.

Qualifications:

• Advanced knowledge of craft cocktails and spirits.
• Competent with Windows-based computers and Microsoft Office and familiar with industry standard software.
• Demonstrates enthusiasm for all things 21c.
• Must pass a background check

Education/Formal Training:

• Some college education.

Experience:

• Two to four years in a high volume, high quality bar and/or restaurant operation.
• Minimum one year as a bartender.