Night Audit / Front Desk

We are looking for a Night Auditor to cover 2 overnights per week, and then 2-3PM shifts to round out a full time schedule.

Duties and Responsibilities:
− Able to work a flexible schedule, be reliable and adhere to start times.
− Wear proper attire and a nametag while on shift. Keep personal appearance professional.
− Complete all required company and brand-specific training and/or certifications in a timely manner.
− Acknowledge guests in public areas with warm friendly greetings. Use the 5/10 rule.
− Able to courteously engage with, attentively listen to and respect diverse groups of guests in a professional manner.
− Stay updated on events, including groups and meeting room usage, to effectively handle all foreseen situations.
− Perform accurate check-ins & check-outs as well as other necessary Property Management System functions.
− Answer the telephone in a timely and professional manner.
− Adhere to Hotel procedures for two-way radio communication. Use hotel protocols to communicate guest issues so they can be addressed promptly with management.
− Maintain clear and efficient communication and coordination with housekeeping and other departments regarding room status, including maintenance deficiencies.
− Anticipate and address guests' service needs. Respond to guest requests and inquiries promptly and in a professional manner. Attend to any guest complaints and take service recovery measures if required.
− Make reservations over the phone using proper sales techniques.
− Know all hotel services, features and local attractions to respond to guest inquiries accurately.
− Efficiently process credit card payments following security protocols.
− Responsible for maintaining and recording accurate documentation regarding registration, changes, charges, customer service logs and maintenance issues.
− Follow and complete the appropriate shift checklist.
− Ensure hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
− Maintain a safe, secure and healthy work environment by following safety and security protocols and complying with hotel policies and procedures.
− Know and be able to follow the emergency procedures for the Hotel. Report accidents pertaining to guests or personal injury immediately to a supervisor.
− Be knowledgeable about the hotel's marketing program, specials & packages and use sales techniques to upsell rooms to maximize revenue and occupancy levels.
− Adhere to the master key sign-out protocols and ensure the security of the assigned master key.
− Identify items that guests have left behind and report items utilizing the hotel's lost and found procedures.
− Follow supervisor directions and work independently with minimal supervision.

Physical, Mental and Environmental Demands:
− Be able to stand for extended periods of time.
− Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.
− Be able to bend, reach, kneel, pivot and grip items while working at assigned desk area.
− Must have the manual dexterity and coordination to operate all office equipment.
− Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.

Skills, Educational Background, Experience and Basic Expectations:
− High School Diploma or GED required.
− Experience in Guest Services.
− Excellent communication, customer service and time management skills.
− Able to organize, plan ahead and manage workload.
− A team player, yet able to work independently.
− Ability to work effectively in a fast-paced environment.
− Computer skills, specifically Microsoft Office and use of the internet.