Insurance Agent (primarily personal lines P&C - no sales quotas)

Looking for a standard desk job with 3 hours of actual work in a standard 8 hour day? You wont find that here. If you love taking care of people and for some strange reason actually LIKE insurance, (like we weirdos do), AND want to work for a 2023 Florida Trend Top 100 Places To Work winning organization, keep on reading. This is a service oriented job and we expect HIGH performing service people but we DO NOT expect them to sell or meet sales quotas. That's what the sales team is for. We want you focused on taking care of people first.

We hire ROCK STARS - average and 'just getting by' doesn't cut it here. If you're average, you wont like it here. If you're awesome, you'll LOVE being around our awesome people who've helped us earn a spot in the Florida Trend, Top 100 Places to Work in 2023.

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Mon-Fri Schedule

Hands on Training

Disability Insurance

Career Growth Opportunities

Retirement Plan

Evenings Off

Basic customer servicing of existing clients by phone, email, or in office appointments

Answer high level, difficult, policy and coverage questions including interpretation of policy wording (often with documentation required) for home, auto, boat, and other personal lines policies

Process coverage change requests and offer coverage guidance to clients

Process claims (FNOL & give guidance) as needed

Answer basic coverage & billing questions, process payments, provide proof of insurance, etc

Answer inbound phone calls (lots of them) & take messages as needed

Gather information from new and existing clients and complete ACCURATE quotes, applications, quote sheets, etc. and document files with all required information & documentation in a timely manner (signed apps, supporting docs, quote sheets, etc completed in time with agency guidelines)

Licensing: Must have an active Florida Property & Casualty insurance license.

Customer Service Experience: Previous experience in a customer service role, preferably within the insurance industry.

Interpersonal Skills: Excellent communication skills, both verbal and written, with a focus on building rapport with clients.

Detail-Oriented: Strong attention to detail and accuracy in managing client information and policy details.

Professionalism: Maintain a high level of professionalism, integrity, and ethical conduct in all interactions.

Teamwork: Ability to work collaboratively with a team to achieve common goals and deliver outstanding service.

Insurance Knowledge: Basic understanding of insurance products, coverage types, and industry regulations.

Technology: Proficiency with ALL the following: Personal Computer, Windows OS, Outlook, Word, Adobe, Internet Explorer/Google Chrome (YES, there will be a test)

Must be willing to submit to an extensive, in-depth background check as a part of the application process