Human Resources Generalist, Operations (Claims Processing & Mailroom Site HR)

The HR Generalist, Operations is responsible for providing a wide range of human resources support and services to employees in our medical claims processing and mail room sites as well as our remote team of contact center associates. This role acts as the primary HR point of contact, handling employee relations, benefits administration, recruitment, onboarding, and other HR functions. The HR Generalist works collaboratively with operations leaders and employees to ensure HR policies and procedures are properly implemented.

Key Responsibilities:

• Serve as the first point of contact for all employee HR-related inquiries and concerns
• Administer employee benefits programs, including health insurance, retirement plans, and leave policies
• Assist with the full-cycle recruitment and onboarding process for new hires
• Conduct new hire orientations and manage onboarding documentation
• Provide guidance and counsel to managers on employee relations issues, disciplinary actions, and terminations
• Maintain employee records and personnel files in compliance with company policies and legal requirements
• Coordinate internal and external HR-related training and development programs
• Analyze HR metrics and data to identify trends and make recommendations for process improvements
• Partner with the operations leadership team on strategic HR initiatives
• Ensure HR policies, procedures, and practices are applied consistently across the organization

Required Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field
• 3-5 years of HR generalist experience, preferably in a call center or customer service environment
• Strong working knowledge of employment laws, HR best practices, and regulations
• Excellent written and verbal communication skills
• Proficient in HR information systems and Microsoft Office suite
• Ability to maintain confidentiality and handle sensitive information discreetly
• Customer-service oriented with a collaborative, problem-solving mindset

We offer a competitive compensation and benefits package commensurate with experience. This is an office-based position.

COMPANY OVERVIEW

Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans’ members and providers.

The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing overall care, engagement and satisfaction with plans’ members and providers. The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually. The company has also developed an innovative workflow technology platform, JetStreamTM, to help with traceability, governance and automation of claims operations for its clients.

Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S. and has a wholly owned global delivery center in the Philippines.

Imagenet LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.