Program Manager

As a community-focused financial institution, Capital Community Bank (CCBank) reflects the positive nature of its native Utah. We pride ourselves on providing a fun and friendly atmosphere, where employees are encouraged to come together as a team. Our bank is progressive with new technology and on-the-job training, retaining current employees and continually adding new positions. CCBank offers a thriving culture and competitive employee perks.

Position Summary

The Program Manager is responsible for all aspects of the day-to-day oversight, supervision, and management of a designated Strategic Partner and Strategic Partner Program. The core responsibilities are risk management and relationship support, but also include ongoing reviews of marketing product offerings, credit, operations, compliance, finance, policies and procedures, account management, vendor management, and technology. The Program Manager interacts with and is supported by each respective department within the Bank and third-party resources (i.e. Outside Counsel) required to manage the Strategic Partner Programs.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Primary point of contact for each assigned Strategic Partner
• Attend Strategic Partner meetings to discuss bank opportunities; identify client needs and evaluate alternative business solutions
• Work with the Strategic Partner to obtain and review monthly, quarterly, and annual reporting metrics
• Work closely with each respective department that is required (or third-party) for ongoing oversight, program and product testing, reviews, and monitoring of the Partner
• Liaise with the Bank's Credit Department to review all aspects of the Strategic Partner's credit program, including initial and ongoing review and approval of credit policies, scorecards, and underwriting processes
• Support Bank management during regulatory exams or internal audits
• Support Business Development with onboarding new Strategic Partners as assigned
• Present and explain proposals, reports, or findings to clients and internal management
• Identify opportunities for improvement and make constructive suggestions for change; manage the process of innovative change effectively
• Effective project management: apply bank methodology, enforce standards and bank policies, minimize exposure to risk and ensure completion and accurate storage of finished projects
• Communicate relevant project information to appropriate parties, resolve and/or escalate issues in a timely fashion
• Provide professional guidance to assist coworkers in career and leadership development; inspire coworkers to attain goals and pursue excellence
• Participate in development opportunities including training

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Pleasant and confident demeanor when dealing with colleagues and clients
• Assertive self-starter, with exceptional professional verbal/written skills, who is highly organized and able to work independently to finish assigned projects
• Fluent in English (reading/writing/speaking)
• Proactive mindset in developing CCBank and the Business Development team
• Efficient and very well organized
• Good people-management and interpersonal skills, including the ability to work well in a team or individually
• Bachelor's degree in a business-related field OR equivalent work experience
• Work experience in finance or banking is a plus
• Project management experience is preferred, especially skill in coordinating with other departments and the ability to analyze complex issues with strong attention to detail

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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