Member Placement Coordinator (2 Positions)

Position Summary:

This position is responsible for successfully converting prospective members into registered members. She/he is responsible for securing girl and adult volunteer participation needed to implement Girl Scouting. As well as hosting Girl Scout Information Sessions.

Reports to: Member Placement Manager

FLSA Status: Regular, full time, exempt

Essential Functions:

• Use Girl Scouts – Arizona Cactus-Pine customer relationship management system to support following up on leads throughout the recruitment process.
• Support external recruitment efforts and finalize membership enrollment leads. Follow up on all new member inquiries and referrals in a timely manner.
• Support renewal efforts throughout the membership year, specifically during the Spring and Fall Recruitment season.
• Ensure Girl Scouting is open to all girls and adults by delivering the Girl Scouts messages of pluralism and diversity.
• Provide exceptional customer service and communicate effectively with staff, parents, volunteers, and the public in person, electronically and by phone.
• Cultivate and maintain relationships with volunteers and cross functional teams.
• Responsible for conducting, monitoring, and tracking the status of volunteer background checks through a DEIRJ lens in partnership with Placement Manager and Sr. Manager.
• Supports implementation of membership recruiting marketing strategies outlined in the council’s strategic plan, annual business plan and/or other council goals primarily through phone and written follow-up contacts with prospective members and community partners.
• Develop and deliver targeted recruitment sessions
• Host recruitment nights, parent information sessions
• Attend volunteer meetings
• Perform other related duties as assigned

Qualifications

• High School diploma with six months database experience; or equivalent combination of education, experience, and training. Salesforce experience a plus.
• Commitment to the aims and purposes of the Girl Scout movement, including the belief in the importance of volunteer organization in our society.
• Proficiency in Microsoft Office Suite, email, and internet applications. Ability to learn new software as required.
• Ability to skillfully use a variety of questions and other active listening techniques to promote a robust discussion with potential members/customers and identify their needs.
• 2+ years' experience working within Salesforce in a nonprofit setting
• Ability to communicate effectively with a diverse group of girls, volunteers, and staff. Able to project a warm, inviting, and trustworthy telephone/electronic image.
• Bilingual (English/Spanish) a plus.
• Attendance at All Staff Meetings and retreats.

Physical Abilities

• Must be able to sit at a computer terminal for up to three hours at a time.
• Must have a valid AZ driver's license, insurance, and reliable transportation for daily travel.
• Must have physical ability to lift a minimum of 25 pounds without difficulty
• Some weekends and nights are required.