Team Leader

Just Jump Trampoline Park is looking for a part-time Team Leader. Team leader will be responsible for supervising employees and overseeing park operations under the leadership of the management team.

Team Leader Overview: To provide excellent customer service while meeting and exceeding all company standards based on the mission, vision and values of Just Jump. Oversee and work in all park areas to include: court attendant, sales associate for tickets and concessions, party host and attendant/greeter.

Vision: As a Team Leader for Just Jump, it is our goal to be the preferred family entertainment center in our region, achieving the largest market share by providing:

A happy and clean environment for all ages.

Safety as a priority for all participants.

Excellence in service.

State-of-the-art equipment and facility.

A positive experience for all participants, observers and employees.

Exceptional value.

Individual products, group events and other activities that exceed customer expectations.

Qualifications for the Team Leader in order to ensure effectiveness in each job function include:

Must be 18 years or older.

Friendly personality and a positive attitude.

Love of people of all ages, particularly children.

Ability to properly handle customer concerns.

Ability to remain calm and think fast in a very hectic environment.

Ability to follow procedures and directions, while working independently.

Comfortable enforcing Just Jump polices and safety requirements.

Team player and strong work ethic.

Punctuality is a must.

Must have a flexible schedule.

Must provide excellent customer service and a professional appearance.

Must be able to communicate and interact well with customers and coworkers.

Ability to work in a standing position for long periods of time.

Ability to project a loud clear voice.

Ability to handle money.

Ability to manage large groups.

Ability to be cross trained.

Responsible and self-motivated.

Professional, happy and engaged appearance.

Responsibilities include but are not limited to:

Safe jumping by all participants is the top priority while in this role.

Knowledge of trampolines, springs and other equipment is important to ensure a safe experience.

Greet all customers enthusiastically, ensuring they feel welcome.

Maintain a controlled, safe environment.

Keep full attention on the court and all jumpers.

Explain safety policies and other rules to guests as necessary.

Ensure that jumpers have proper footwear, no loose jewelry and a valid wristband.

Coordinate clearing the court for those whose wristbands have expired.

Cleaning and inspection of trampoline surfaces as required.

Must report details of any and all injuries and escalated issues to the manager on duty in a calm and professional manner immediately.

Some duties may be subject to change, and full compliance of other duties not listed will be required.

Opening and closing the park.

Counting in and cashing out tills.

Have extensive knowledge of the business in order to respond to customer questions and concerns.

Positive attitude and upbeat personality.

Ensure cashiers, party attendants, greeters, court attendants operate within park policies and procedures.

Assist cashiers with customer check-ins.

Available on weekend and evening shifts.

Greet all guests entering the building in an enthusiastic, informative manner.

Guide party/event attendees to the appropriate place/person.

Assists Party Host with setup, clean up and refreshment preparation.

Manage and assist with keeping restrooms clean.

Constantly make rounds scanning for any issues related to organization or cleanliness.

Guide guests to signage related to safety for review prior to jumping.

Keep jump areas and lobby areas clean of debris.

Manage and assist with stocking the concessions and retail items as needed.

Assist with maintenance of company equipment.