Principal Partner Success Manager
| Hours | Full-time, Part-time |
|---|---|
| Location | New York, New York |
About this job
Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By dynamically connecting financial, strategic, and operational plans in real-time, companies trust Anaplan to give them the power to anticipate change, address complexity, deliver operational insights, increase profits, and stay ahead of their competition.
What unites Anaplanners across teams and geographies is our commitment to our customers' success and our collective motivation to achieve ambitious goals. We champion diversity of thought and ideas, and we behave like leaders irrespective of title. When you work for us, you'll be part of a winning culture that's dedicated to creating opportunities for our customers, partners, and employees. We hope you'll join us. Let's create something incredible together!
What you'll be doing:
ThePartner Success team works closely with the Anaplan partner ecosystem to further develop the partner's services delivery capabilities. From our Minneapolis office you will work closely with our Alliances, Academy and, Customer Success teams to drive focused partner enablement where we need it most.
Observe, coach and manage Anaplan partner resources through the partner lifecycle, both in the field and via workshop
Internally, work with the Anaplan Village to:
- Develop strategic partner development plans alongside designated Alliances, Customer Success, Sales and Channel resources
- Continually evaluate onboarding and training needs for new and existing staff members
- Liaise with Partner Operations to review and develop partner metrics which assist in decision making
Externally, regularly interact with Partner practice leads on the following:
- Review partner customers portfolio health and design any required action plans
- Make recommendations and assist with additional training and onsite support if required
- Participate in regular Partner planning meetings, topics to include: Resource Planning, Review of current engagements, etc.
- Provide product, field, and local expertise when working with Content Developers/Instructional Designers, to produce high quality, relevant and localized materials. Subjects to include: Connected Planning, Solution Architecture, The Anaplan Way, Pre-Sales Process, New product releases
- Establish and host Partner Days within your region to ensure Partners build up the relevant contacts within Customer Success, Product, Sales and Support.
More about you:
- Bachelor's and / or Master's Degree -Finance, Accounting or MIS preferable
- 6+ years of general EPM consulting experience
- Fluent (xxx language) and business level English
- 1+ years of Anaplan deployment experience is preferable
- 1+ years of experience leading, managing or coaching others
- Expert software training and facilitation skills
- Demonstrated experience as a coach and mentor in a software implementation environment
- Familiarity with a formal system implementation methodology - requirements gathering, design, build/test and deploy (Agile methodology preferable)
- Penchant for service excellence and a collaborative style
- Superb written, oral communication and presentation skills
- Ability to work across multiple functions and within a regional remote team
- Functional knowledge in one of Supply Chain, Sales, and Finance
- Highly organized, customer-focused, and innovative
- Results-oriented, motivated, self-starter
- Collegial, open and grounded in integrity
- Desire to work with a truly dynamic and exciting team, with a "roll-up your sleeves" approach
- Flexible and able to work in fluid environment with changing priorities
Our Commitment to Diversity and Inclusion
Build your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer:
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondences, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcement is to obtain privileged information from individuals.
Anaplandoes not:
- Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video orin person.
- Send job offers via email. All offers arefirstextended verballybya member of our internal recruitment teamwhenever possible,and then followed up via written communication.
All emails from Anaplan would come from an @anaplan.comemail address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an emailtobefore taking any further action in relation to the correspondence.
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